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Client Relations Manager

2 months ago

Dallas, Texas, United States EXL Full time

Company Overview and Culture

EXL (NASDAQ: EXLS) is a prominent global analytics and digital solutions provider dedicated to enhancing business outcomes and fostering growth for its clients. By integrating extensive domain knowledge with advanced data analytics, cloud technology, and artificial intelligence, we deliver agile and scalable solutions while managing intricate operations for leading corporations across various sectors, including insurance, healthcare, banking, financial services, media, and retail. Our mission is to derive value from data to facilitate quicker decision-making and transform operational frameworks. Founded on the principles of innovation, collaboration, excellence, integrity, and respect, EXL is headquartered in New York and boasts a workforce of over 40,000 professionals across more than 50 offices worldwide.

For two decades, EXL has excelled as a strategic partner, earning accolades for its innovative approach to assisting clients in overcoming business challenges such as digital transformation, enhancing customer experiences, optimizing operational efficiency, accelerating product market entry, improving corporate finance, ensuring compliance with evolving regulations, leveraging data for business opportunities, and establishing new growth channels.

The Company:

EXL Premium Audit stands as a leader in its field, capable of conducting comprehensive premium audits across all auditable exposure types. Our team of over 450 highly skilled professionals is trained using our industry-leading training platform and curriculum.

The Position: Client Services Manager for the Premium Audit division.

This role operates in a hybrid model, allowing for remote work from any location within the mainland U.S., with occasional travel required for team and client interactions.

Compensation:

Annual salary range of $60,000 - $80,000.

Key Responsibilities:

  • Oversee assigned territory and auditors to meet regional performance objectives.
  • Ensure satisfactory customer service outcomes for designated clients.
  • Maintain year-to-date and annual performance metrics for the company.
  • Engage in the regional customer contact initiative.
  • Develop plans to identify and nurture potential leadership candidates.

Qualifications:

  • Strong analytical abilities and meticulous attention to detail.
  • Capability to manage time effectively and fulfill responsibilities with minimal supervision.
  • Excellent interpersonal skills and effective communication with colleagues and clients.
  • Adept at utilizing available resources to successfully complete assigned projects.
  • Proficient in using technology to document and record audit findings.
  • Understanding of the organizational structure and significance of audit functions.
  • Ability to coach, mentor, and provide leadership to team members.
  • Associate's degree or equivalent experience.

Experience:

A minimum of three years of experience as a Premium Auditor, including at least one year in a mentoring capacity.

Preferred Certifications and Licenses:

Certification in the ISO PAAS TAP Certification program and progress towards completing the IIA APA program. EEO/Minorities/Females/Vets/Disabilities.

#RSREXL

Compensation Disclaimer: The salary range provided reflects the low and high end of the EXL base salary range for this position. Actual salaries may vary based on factors such as location and experience. This salary range is just one aspect of EXL's total compensation package, which may also include bonuses, a Paid Time Off policy, and various region-specific benefits.

Please note that the information shared during the job application process will be stored and processed by EXL in accordance with the EXL Privacy Policy.

Application & Interview Impersonation Warning: Impersonating another individual during the application or interview process to secure employment with EXL Service Holdings, Inc. is a criminal offense. We have implemented measures to detect and prevent such unlawful conduct. If fraudulent activity is identified, it may result in application rejection, rescinded offers, or termination of employment, along with potential legal action.

EXL may utilize artificial intelligence to assess how your candidate information aligns with the job requirements. While AI may be part of the recruitment process, all final hiring decisions will be made by the recruiting and hiring teams after reviewing a candidate's complete profile. Candidates have the option to opt out of the AI screening process without negatively impacting their employment opportunities with EXL.