Service Experience Manager

2 weeks ago


Traverse City, Michigan, United States Grand Traverse Bay Young Men's Part time
Deliver Exceptional Service

The Grand Traverse Bay YMCA is seeking a Service Experience Manager to join our team. As a Service Experience Manager, you will be responsible for delivering exceptional customer service to all members, guests, and program participants.

Key Responsibilities:
  • Respond to the individual needs of members and program participants.
  • Provide top-tier service to members, guests, and program participants in the Y and on the phone, contributing to member retention and acquisition.
  • Conduct interviews and/or tours responsive to the needs of prospective members; sell memberships.
  • Build positive relationships with members; help members connect with one another and the YMCA.
  • Serve others by intentionally welcoming, connecting, and supporting members, and inviting them to get involved and give back to the community.
Requirements:
  • At least 16 years of age.
  • Excellent interpersonal and problem-solving skills.
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
  • Previous customer service, sales or related experience.
  • Basic knowledge of computers.
  • Possess a strong understanding of the YMCA and its purpose, mission and values; demonstrates this understanding through behavior and actions that support the purpose, mission and values.
  • Ability to work independently and as part of a team.
  • Positive attitude with excellent communication skills.
  • Certifications required within 30 days of hire: CPR/AED and First Aid (provided by the YMCA).
About Our Team:

We are a team of dedicated professionals who are passionate about making a difference in our community. We are committed to excellence in everything we do and strive to create a welcoming and inclusive environment for all members and guests.



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