Service Experience Manager
2 weeks ago
The Grand Traverse Bay YMCA is seeking a Service Experience Manager to join our team. As a Service Experience Manager, you will be responsible for delivering exceptional customer service to all members, guests, and program participants.
Key Responsibilities:- Respond to the individual needs of members and program participants.
- Provide top-tier service to members, guests, and program participants in the Y and on the phone, contributing to member retention and acquisition.
- Conduct interviews and/or tours responsive to the needs of prospective members; sell memberships.
- Build positive relationships with members; help members connect with one another and the YMCA.
- Serve others by intentionally welcoming, connecting, and supporting members, and inviting them to get involved and give back to the community.
- At least 16 years of age.
- Excellent interpersonal and problem-solving skills.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
- Previous customer service, sales or related experience.
- Basic knowledge of computers.
- Possess a strong understanding of the YMCA and its purpose, mission and values; demonstrates this understanding through behavior and actions that support the purpose, mission and values.
- Ability to work independently and as part of a team.
- Positive attitude with excellent communication skills.
- Certifications required within 30 days of hire: CPR/AED and First Aid (provided by the YMCA).
We are a team of dedicated professionals who are passionate about making a difference in our community. We are committed to excellence in everything we do and strive to create a welcoming and inclusive environment for all members and guests.
-
Customer Service Experience Leader
23 hours ago
Traverse City, Michigan, United States Team Bob's Heating, Cooling, Plumbing Full timeJob SummaryThe Service Manager will oversee the daily dispatching and efficiency of the service technicians and department. This includes customer relations, reviewing billing and warranty claims, and interacting with other managers regarding warranty and installation needs. The ideal candidate will be able to motivate a workforce, drive daily results, and...
-
Customer Experience Manager
2 weeks ago
Traverse City, Michigan, United States MSI Full timeWe are seeking a highly skilled Customer Experience Manager to join our team. As a Customer Experience Manager, you will be responsible for managing customer relationships, ensuring their needs are met, and promoting our products to them.The ideal candidate will have excellent communication skills, be self-motivated, and have a sense of urgency. They should...
-
Customer Experience Manager
1 week ago
Traverse City, Michigan, United States SPECTRUM Full timeAbout the RoleWe are seeking a skilled Customer Experience Manager to lead our sales team and drive business growth. As a key member of our management team, you will be responsible for developing and implementing strategies to enhance customer satisfaction, increase sales, and improve operational efficiency.You will work closely with cross-functional teams...
-
Customer Dining Experience Manager
6 days ago
Traverse City, Michigan, United States Walmart Full timeAre you looking for a rewarding career where you can make a real difference in people's lives? As a Customer Dining Experience Manager at Walmart, you'll play a key role in creating an exceptional dining experience for our customers. From food preparation to customer service, every aspect of this role is designed to ensure that our customers leave feeling...
-
Pack Experience Manager
2 weeks ago
Traverse City, Michigan, United States Great Wolf Lodge Full timeOur TeamWe are a team of passionate and dedicated professionals who are committed to delivering exceptional experiences for our guests. Our team members are encouraged to think creatively, take initiative, and collaborate with others to achieve common goals.About the RoleWe are seeking a skilled and enthusiastic Kids Entertainment Supervisor to join our team...
-
Service Manager
4 days ago
Traverse City, Michigan, United States Morrison Industries LLC Full timeJob Description Job Description Join Our Team as a Service Manager in Traverse CityAre you ready to take your career to the next level? Morrison Industrial Equipment is seeking a dynamic and resolute Service Manager to join our team at 2749 Aero Park Drive, Traverse City, MI If you have a passion for managing service departments, supporting customers and...
-
Network Infrastructure Manager
2 weeks ago
Traverse City, Michigan, United States Michigan Broadband Service Full timeJob Summary:The Network Infrastructure Manager is responsible for the planning, design, and implementation of our telecommunications network. This individual will work closely with our engineering team to ensure the optimal performance and reliability of our network.Main Responsibilities:Design and implementation of new network infrastructure;Maintenance and...
-
Service Manager
3 weeks ago
Traverse City, Michigan, United States Team Bob's Heating, Cooling, Plumbing Full timeBenefits:401(k) 401(k) matching Competitive salary Health insurance Training & development We are currently seeking an industry (HVAC & Plumbing) experienced Service Manager to join our team The perfect candidate must have strong leadership presence and proven success motivating a workforce. Must be able to work with a great sense of urgency to drive daily...
-
Customer Experience Director
6 days ago
Traverse City, Michigan, United States Team Bob's Heating, Cooling, Plumbing Full timeKey Responsibilities- Manage the profitability of the Service Department- Ensure service technicians are properly trained and equipped- Supervise service dispatcher(s) and department-related staff/functions- Coordinate service marketing calendar and plan for seasonal fluctuations through maintenance contracts- Ensure proper detail of work performed and...
-
Service Operations Manager
6 days ago
Traverse City, Michigan, United States Team Bob's Heating, Cooling, Plumbing Full timeJob OverviewWe are currently seeking an experienced professional to lead our service operations as a Service Manager. This role will oversee the daily dispatching and efficiency of our service technicians and department. As a Service Manager, you will be responsible for ensuring that all service techs are properly trained and equipped to provide exceptional...
-
Service Operations Manager
2 weeks ago
Traverse City, Michigan, United States Team Bob's Heating, Cooling, Plumbing Full timeAbout the RoleWe are seeking a skilled Service Operations Manager to lead our service department in delivering exceptional customer experiences. As a key member of our team, you will oversee the daily dispatching and efficiency of our service technicians, ensuring timely and effective resolutions to customer needs.
-
Beverage Service Manager
6 days ago
Traverse City, Michigan, United States Great Wolf Lodge Full timeWe're seeking a highly skilled Beverage Service Manager to join our team at Great Wolf Lodge. In this role, you'll oversee the preparation and presentation of beverages, ensuring exceptional quality and consistency.You'll work closely with our kitchen team to develop creative cocktail menus and train staff on proper preparation techniques. Your ability to...
-
Family Fun Experience Manager
3 days ago
Traverse City, Michigan, United States Great Wolf Lodge Full timeAbout the RoleWe are looking for a dynamic and energetic Family Fun Experience Manager to lead our Kids Entertainment team at Great Wolf Lodge. The successful candidate will be responsible for creating an exciting atmosphere for Guests through Entertainment, Activities, Experiences and Seasonal Events.Key ResponsibilitiesEnsure high visibility around the...
-
Traverse City, Michigan, United States SPECTRUM Full timeAbout the PositionThis Store Operations and Team Development Director role at Spectrum is perfect for someone who wants to make a real impact in a dynamic retail environment. As a leader in this role, you will be responsible for managing daily store operations, including staffing, scheduling, and compliance with company policies to maintain efficiency and...
-
Customer Experience Manager
2 weeks ago
Traverse City, Michigan, United States BORIDE Engineered Abrasives Full timeWe are seeking an experienced Customer Service Team Lead to join our team at BORIDE Engineered Abrasives. In this role, you will be responsible for supervising the customer service team, ensuring timely delivery of products and services, and providing technical support to customers.
-
Service Center Operations Manager
3 days ago
Traverse City, Michigan, United States Applied Industrial Technologies Full timeAre you a results-driven leader with a passion for delivering exceptional customer service? Do you have a proven track record of sales or customer service leadership experience in an industrial atmosphere or parts counter? If so, we encourage you to apply for the Customer Service Manager position at Applied Industrial Technologies.In this role, you will be...
-
Beauty Services Manager
2 days ago
Traverse City, Michigan, United States Regis Corporation Full timeAs a Salon Manager with our company, you will have the opportunity to lead a team of passionate professionals and make a real impact on people's lives. With a focus on delivering exceptional customer experiences, you will be responsible for driving business growth and developing high-performing teams.About UsWe are a dynamic and innovative company that is...
-
Beauty Services Manager
2 weeks ago
Traverse City, Michigan, United States Regis Corporation Full timeJoin the Alline Salon Group FamilyWe're seeking a highly skilled Salon Manager to join our team. As a key member of our leadership team, you'll play a critical role in driving business growth, developing a loyal customer base, and fostering a positive work environment.Our salons are thriving businesses that offer a unique blend of quality services,...
-
Food Services Area Manager
1 week ago
Traverse City, Michigan, United States Yona Solutions Full timeYona Solutions - Come rise above with Yona Our employees are instrumental in maintaining a happy, healthy, and clean environment for the residents. We depend on our team members to be highly motivated, committed, and compassionate individuals who share our vision and work together to attain it. Our work environment encourages responsibility for personal...
-
Food Services Area Manager
3 days ago
Traverse City, Michigan, United States Yona Solutions Full timeCome rise above with Yona Our employees are instrumental in maintaining a happy, healthy, and clean environment for the residents. We depend on our team members to be highly motivated, committed, and compassionate individuals who share our vision and work together to attain it. Our work environment encourages responsibility for personal growth and promotes...