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Customer Experience Manager
3 weeks ago
We are seeking a highly skilled Customer Experience Manager to join our team. As a Customer Experience Manager, you will be responsible for managing customer relationships, ensuring their needs are met, and promoting our products to them.
The ideal candidate will have excellent communication skills, be self-motivated, and have a sense of urgency. They should also be well-organized, personable, and extroverted. Additionally, they should have at least 2 years of retail merchandising experience, provide high-level customer service, and have problem-solving skills with a proactive attitude.
In this role, you will work closely with our sales team to identify opportunities to promote our products to customers. You will perform product knowledge seminars at customer locations, train customer sales forces on our product lines, accurately maintain customer databases, and generate sales reports as needed. You will also attend trade shows, conventions, and other onsite seminars, and consistently work with existing customers to retain and increase their business.
We offer a comprehensive benefits package that includes referral bonuses, paid time off, medical, dental, and vision insurance, company-paid short-term and long-term disability, company-paid life insurance, tuition reimbursement, traditional and Roth 401(k) plans with company matching contributions, charitable donation matching programs, and free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades K-12.