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Customer Experience and Service Excellence Leader

3 weeks ago

Traverse City, Michigan, United States SPECTRUM Full time
About the Position

This Store Operations and Team Development Director role at Spectrum is perfect for someone who wants to make a real impact in a dynamic retail environment. As a leader in this role, you will be responsible for managing daily store operations, including staffing, scheduling, and compliance with company policies to maintain efficiency and productivity.

Key Accountabilities
  • Support and motivate your team to achieve sales goals, deliver exceptional customer service, and create a positive, high-energy work environment.
  • Coach employees to build strong customer relationships, resolve escalations, and recommend the best solutions to retain and upgrade customers.
  • Recruit, train, and mentor team members, helping them grow their skills and succeed in a fast-paced, goal-driven environment.
  • Manage inventory control, enforce company policies, and complete audits to minimize losses and keep the store running smoothly.
Requirements
  • Ability to read, write and speak the English language to communicate with employees and customers in person, on the phone, and by written communication in a clear, straightforward and professional manner.
  • Significant time working retail store environment.
  • Proven ability to lead others and motivate them to succeed in a goal and incentive-based work environment.
  • Detail oriented and a good problem solver.
  • High comfort level with personal technology, such as mobile devices and personal video platforms.
  • Knowledge and ability to use computer and software applications.
  • Ability to prioritize, organize, manage multiple tasks/projects and handle change effectively.