Customer Experience Director

2 weeks ago


Traverse City, Michigan, United States Team Bob's Heating, Cooling, Plumbing Full time
Key Responsibilities
- Manage the profitability of the Service Department
- Ensure service technicians are properly trained and equipped
- Supervise service dispatcher(s) and department-related staff/functions
- Coordinate service marketing calendar and plan for seasonal fluctuations through maintenance contracts
- Ensure proper detail of work performed and customer interaction

What We Offer
- Competitive salary range: $75,000 - $125,000 per year
- Generous benefits package, including 401K with company match, company-paid medical insurance, life insurance, vision insurance, dental insurance, paid time off, paid holidays, and employee assistance program
- Company vehicle available
- Opportunities for advancement and promotions
- Healthy work-life balance

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