Account Relationship Manager

6 days ago


Batavia, Ohio, United States Multi-Color Corporation (formerly Fort Dearborn) Full time

Build a successful career with Multi-Color Corporation (formerly Fort Dearborn), a global leader in premium labels.

Salary: $55,000 per year

About the Role

This is an exciting opportunity to join our team as an Account Relationship Manager. As the primary point of contact for customers within your portfolio, you will be responsible for building strong relationships and driving customer satisfaction.

Your key responsibilities will include:

  • Customer Relationship: Developing and maintaining in-depth relationships with customers to ensure proactive support and effective communication.
  • Financial: Ensuring accurate customer billing and coordinating the Accounts Receivable process to facilitate timely payments.
  • Processes: Coordinating order entry processes, including prepress projects, trials, production estimates, and shipping instructions, to meet Company standards and specifications.
  • Account Management: Analyzing and communicating customer data, such as historical, forecast, and trends, to inform business decisions.
  • Culture: Embodying our company's values, including FLOW and First Time Right.
  • Handling Complaints: Collaborating with the Quality Department to document and resolve customer complaints.
  • Continuous Improvement: Participating in process improvements and developing knowledge and skills to serve as a backup for team members.
  • Teamwork: Building strong relationships with colleagues across the organization and contributing to functional area goals.
  • Quality and Process Compliance: Supporting our Quality Statement and adhering to quality assurance specifications, data integrity, food safety, and GMP standards.
  • Safety: Prioritizing a safe work environment and participating in safety initiatives.

Requirements

  • A minimum of 3 years of experience in Customer Service or a related field, preferably in a manufacturing environment.
  • Fluency in Spanish is required, with proficiency in Portuguese being a plus.
  • A college degree is preferred, but a high school diploma or equivalent with relevant experience is acceptable.
  • Proficiency in Microsoft Office, particularly Excel, is essential.
  • Strong analytical and problem-solving skills, with excellent communication and interpersonal abilities.
  • The ability to work effectively in a fast-paced environment, prioritize tasks, and maintain accuracy and attention to detail.
  • An assertive and solution-focused mindset, with a positive attitude and willingness to learn.

Benefits

We offer a comprehensive benefits package, including medical, dental, vision, disability, life insurance, and a 401(k) plan, as well as paid holidays and a generous compensation package.

About Us

MCC fosters an inclusive culture that celebrates diversity and promotes equal opportunities for all employees. We strive to reflect the diversity of our customers and the markets we serve, and we are committed to creating a workplace where everyone can thrive.



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