IT Support Specialist for Operations Team

19 hours ago


Fargo, North Dakota, United States Amazon Full time

About OpsTech IT

At the heart of Amazon's business lies speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide every day. As a vital part of this puzzle, OpsTech IT provides nonstop global IT support to Amazon Operations.

About The Role

This role as an IT Support Associate II is ideal for self-motivated individuals looking to take on new challenges and motivate teams in fostering solutions to hurdles faced by the company. Together, we take ownership for our work – whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

Key Responsibilities

  • Maintaining and troubleshooting IT equipment used in Amazon Operations facilities
  • Handling support requests and procedures across the network
  • Assisting in training new hires
  • Continuous learning of new technologies

What We Offer

In this role, you can expect competitive compensation including comprehensive healthcare benefits starting from Day 1, a matching 401(k) program, and up to 20 weeks of paid parental leave. With a casual dress code at each of our locations, you'll enjoy flexibility in your attire while working with us.

Requirements

  • Troubleshooting integrated and interdependent computer systems
  • Maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
  • Corporate setting Windows, Mac or Linux Operating systems support experience
  • High school or equivalent

Preferred Qualifications

  • CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
  • Experience in a dynamic environment with a high degree of customer service

We are committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

The estimated salary for this position ranges between $85,000 - $120,000 per year, considering the job requirements and location.



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