Hospitality Manager

4 weeks ago

Sanford, North Carolina, United States Rons Barn Inc Full time
Job Title: Hospitality Manager

Rons Barn Inc is seeking a highly skilled Hospitality Manager to lead our Front-of-House operations. As a key member of our management team, you will be responsible for creating a warm and welcoming environment for our guests, while ensuring exceptional service and high-quality food production.

Key Responsibilities:
  • Hospitality (40%)
    • Develop and implement strategies to exceed guest expectations for hospitality, service, and facility maintenance.
    • Ensure compliance with company policies, including the Code of Ethics.
    • Resolve guest complaints promptly and effectively, focusing on providing a positive and friendly welcoming environment.
    • Manage the 100 Club program to ensure all servers are members within their first 60 days of employment.
    • Create a friendly, welcoming, and inclusive environment for our guests, demonstrating leadership in guest relations.
    • Manage the front of the house to ensure Golden Corral operating standards are met, including the Co-worker uniform program and line and server service steps.
  • Financial Results (30%)
    • Manage line speed to ensure Co-workers are friendly, courteous, and properly executing Golden Corral operations standards.
    • Manage line two and other cash control procedures, including drawer pulls, and ensure all security procedures are followed for the handling of cash on the Front-of-the-Line.
    • Meet all productivity labor standards for the Front-of-the-House.
  • People Management (25%)
    • Recruit, interview, hire, and orient talented Co-Workers for Front-of-the-House positions, utilizing approved selection and interview processes.
    • Train and coach Fast Tracks Coordinators, Crew Leaders, and Crew Trainers on all changes and/or additions to Front-of-the-House operating standards.
    • Ensure all Co-workers in the Front-of-the-House are trained and cross-trained with the Computer Based Training (CBT) program and certified through Fast Tracks and Safe Tracks.
    • Conduct daily pre-shift meetings with Front-of-the-House Co-workers.
    • Maintain complete, current, and accurate personnel files for all restaurant Co-Workers.
    • Perform required disciplinary counseling sessions for the Front-of-the-House in the presence of the General Manager.
    • Conduct all Co-Worker performance evaluations and submit any pay change or special recognition recommendations to the General Manager.
    • Order and maintain all uniforms and linen within the guidelines of the approved budget on a weekly and monthly basis, ensuring Co-Workers are in proper uniform according to Golden Corral guidelines.
  • Local Store Marketing (5%)
    • Ensure the proper implementation, communication, training, and execution of national and local store marketing programs.
    • Manage and direct the restaurant's Local Store Marketing Coordinator, including all community involvement activities.
    • Operate a motor vehicle to travel in the local market as needed in support of the restaurant's operations or to attend meetings.
Requirements:
  • Two to three years' management experience in operations in a high-volume restaurant with diversified menu offerings.
  • Education and/or experience normally associated with completion of a degree program in business or hospitality.
  • Successful completion of Golden Corral's comprehensive management training program.
  • Must complete the Certified Hospitality Manager program four months after assignment to the Hospitality Manager position.
  • Position requires a valid driver's license and an acceptable driving record.

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