Content Creation Specialist

4 days ago


San Francisco, California, United States RTA US Full time
Job Overview

We are seeking a skilled Content Writer to join our team at RTA US. This is a remote opportunity that offers a competitive salary of $45 - 48 per hour for a contract duration of 6 months.

Key Responsibilities
  • Create high-quality, engaging content that aligns with our brand voice and writing standards.
  • Manage multiple projects, including publishing, editing, and maintaining content on our Help Center and Policy site.
  • Conduct thorough content audits, publish using our content management tool, troubleshoot publishing issues, and resolve them efficiently.
  • Stay up-to-date on product and policy updates, effectively communicating these changes in accordance with our brand, writing, and regulatory guidelines.
  • Adhere to best practices for formatting, publishing, and translation to ensure a seamless user experience.
  • Collaborate with cross-functional teams to review, approve, and publish content promptly, ensuring it meets the needs of our global audience.
Required Skills and Qualifications
  • Proven experience creating and maintaining content for help centers or knowledge bases.
  • Strong technical writing skills, particularly in policy, compliance, privacy, regulatory standards, or trust and safety.
  • Ability to simplify complex product or technical information into user-friendly help articles.
  • Effective collaboration and communication skills, with experience working with various internal or external partners to meet project deadlines.
  • Strong problem-solving skills, with the ability to identify, prioritize, and resolve issues independently.
  • High level of professionalism, sound judgment, and integrity.
  • Attention to detail, with an understanding of how individual updates fit within the broader context of safety, support, and brand tone.
  • Curiosity and eagerness to learn, with the capacity to grasp complex technical concepts.
Benefits
  • A competitive salary of $45 - 48 per hour.
  • Comprehensive healthcare coverage (medical, dental, and vision plans).
  • Supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity).
  • 401(k) retirement savings.
  • Life and disability insurance.
  • Employee assistance program.
  • Legal support.
  • Auto, home, and pet insurance.
  • Employee discounts.


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