Customer Service Representative
3 days ago
We are seeking a highly skilled and motivated Account Manager to join our Customer Care Center team. As an Account Manager, you will be responsible for handling policies being serviced by our Customer Care Center on behalf of our independent agents.
Key Responsibilities:
- Act as the primary point of contact for policyholders and agencies partnered with the Customer Care Center
- Effectively and efficiently manage tasks using proficient time management, organizational skills, and collaboration
- Identify and explain coverage gaps and exposures to insureds using language understandable to non-insurance professionals
- Underwrite and price policies, including direct correspondence with policyholders
- Use technology to analyze reports to determine profitability and pricing needs for renewal and new business opportunities
- Maintain overall quality and efficiency of work performed on the team
- Meet high demand of requests within stated service standards while maintaining accuracy
Requirements:
- Experience with underwriting and/or risk selection within a carrier or agency required
- Ability to analyze situations and make decisions
- Clearly explain complex insurance issues to customers with little to no insurance knowledge
- Learn coverage forms, company products, company appetite, and procedures
- Work autonomously with attention to detail
- Use various software and operating systems
- Collaborate with others to get results, including being flexible and open to change
We offer a competitive salary range of $50,000 - $95,000 annually, based on education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.
We are an equal opportunity employer and welcome a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race, creed, color, sex, including sexual orientation, gender identity, and transgender status, religion, national origin, age, disability, military service, veteran status, pregnancy, AIDS/HIV or genetic information, or any other basis prohibited by law.
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