Personal Lines Operations Analyst
2 weeks ago
Cincinnati Insurance Company, Inc. is seeking a highly skilled and detail-oriented Personal Lines Operations Analyst to join our team. As a key member of our Personal Lines Operations department, you will play a critical role in ensuring the smooth operation of our PLD Diamond system.
Key Responsibilities- Develop and maintain test matrices and test cases to ensure the quality and accuracy of our system.
- Analyze system requirements and specification documentation to identify areas for improvement.
- Execute test cases and document defects discovered during testing.
- Validate defects have been resolved and communicate with stakeholders as needed.
- Research system problems and issues to identify root causes and implement solutions.
- Analyze data and reports to identify trends and areas for improvement.
- Communicate effectively with users to ensure seamless system workflows and processes.
- Advocate for the agents' workflow and business interests to ensure alignment with company goals.
- Identify and research trends and issues among system users to inform business decisions.
- Technical aptitude and personal lines knowledge, including coverages, forms, practices, and processes.
- Data analytics skills and strong written and oral communication skills.
- Attention to detail and excellent customer service and communication skills.
- Team-oriented and takes initiative, with strong decision-making, logical thinking, and judgment skills.
- Demonstrated experience with Microsoft Excel and working knowledge of Agile/Scrum practices.
- Bachelor's degree preferred; will consider an associate's degree with previous Personal Lines insurance experience.
Cincinnati Insurance Company, Inc. offers a competitive salary range of $50,000-$55,000 annually, with opportunities for annual cash bonuses and stock incentives based on company and individual performance. We also offer a variety of benefits and amenities to support the well-being and satisfaction of our associates.
About UsCincinnati Insurance Company, Inc. is a relationship-based organization that values diversity and inclusion. We are committed to providing outstanding service and developing strong relationships with our independent agents. We promote a lifelong learning approach and provide our associates with the tools and training needed to succeed in their careers.
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