Healthcare Coordinator

2 weeks ago

Kings Mills, Ohio, United States TriHealth Full time

Position Summary:


This role is responsible for delivering both direct and indirect patient support within a primary care setting. The Healthcare Coordinator collaborates with care providers to pinpoint care deficiencies, reaches out to patients for necessary appointments, and ensures follow-up on referrals.

The LPN in this capacity engages in pre-visit preparations for the patient roster, manages communications through digital platforms, and aids in overseeing care transitions.

Acting as a clinical intermediary for the physician's care strategy, the LPN maintains active communication with patients. This position also involves participating in process enhancements and is well-versed in clinical objectives and outcomes, including patient satisfaction and involvement. Additional responsibilities may be assigned as needed to support departmental requirements. Strong competencies in clinical care, customer service, communication, and teamwork are essential. This role aligns with the mission, values, and management practices of TriHealth Physician Practices.



Qualifications:
Completion of an accredited technical, professional, or vocational program in healthcare.

Preferred experience in a clinical healthcare environment, particularly in a physician's office or similar setting.

Equivalent experience may be considered in lieu of formal education.

Certification in Basic Life Support (BLS) and Cardiopulmonary Resuscitation (CPR) is required.

Familiarity with medical office operations, especially clerical and front office tasks.

Ability to make prompt decisions based on thoughtful consideration of outcomes.

Proficient in Electronic Medical Records (EMR) systems.

Experience with practice management software and knowledge of medical coding/billing is highly recommended.

A minimum of 3-4 years of clinical healthcare experience is preferred.

Key Responsibilities:


Oversees the primary care rooming process, relevant medical procedures, and patient care for both adults and children, including immunizations, venipuncture, and point-of-care testing.

Adheres to scheduling protocols and policies for clinical procedures and appropriate use of medical equipment.

Ensures thorough and accurate documentation of all aspects of care, including clinical communications, patient inquiries, completion of procedures, order entries, prescriptions, and patient workflows.

Responds to messages promptly and escalates issues as necessary. Utilizes and monitors patient messaging systems to facilitate communication.


Contributes as a member of the patient-centered medical home team during patient visits by reviewing charts for clinical care gaps.

Assists with outreach initiatives aimed at closing care gaps. Engages in pre-visit planning and participates in daily team meetings with physicians and care staff.

Promotes wellness and preventive care by reminding patients of necessary screenings and immunizations due within the year.

Communicates any potential barriers identified by patients to the physician.

Demonstrates understanding of population health and value-based care contracts. Utilizes key quality metrics for both wellness and chronic disease management. Shows proficiency in the Primary Care quality program, adhering to protocols for well and chronic disease states. Identifies patients at risk for changes in health status and increased healthcare utilization. Participates in required training and educational opportunities related to population health.


Engages in the ongoing care of patients by conducting outreach following emergency department visits or hospital discharges for identified high-risk groups.

Updates the care team through detailed documentation and collaborates with the Complex Care RN, Social Worker, Community Health Worker, and Population Health Pharmacist. Provides basic community resource information to patients facing social determinants of health.

Facilitates education and coaching for patients regarding wellness and chronic disease management (e.g., Diabetes Education, Colon Cancer Screening).

Supports follow-up care for post-hospitalization, chronic disease management, or specialty referrals.

Additional Information:


Competencies related to age, experience with diverse age groups, understanding of recommended screenings by age, and familiarity with chronic disease management processes are essential.


Work Environment:
Physical activities may include occasional climbing, consistent concentration, frequent conversation, and interpersonal communication. Lifting requirements vary from consistently lifting less than 10 lbs to occasionally lifting over 50 lbs. Other activities include reaching, reading, sitting, standing, and walking, all of which are essential to the role.

TriHealth is committed to serving our patients, communities, and team members with the utmost respect and dedication. All team members are expected to embody the principles of service, excellence, respect, value, and engagement in their daily responsibilities.

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