Customer Care Representative

2 weeks ago

Federal Way, Washington, United States Lennar Homes Full time
About the Role

We are seeking a highly skilled and experienced Customer Care Representative to join our team at Lennar Homes. As a key member of our customer service team, you will be responsible for ensuring that our customers receive exceptional service and support throughout their home buying and home building experience.

Key Responsibilities
  • Evaluate and improve all aspects of the home buying and home building processes, with a focus on construction quality, customer care, and customer communication.
  • Provide quality control for finished products and ensure that all homes meet our high standards.
  • Mentor new hire associates in master plan communities through a continual training program.
  • Help new hires with challenging homeowner situations and provide support as needed.
  • Conduct homeowner celebrations and schedule trade partner repairs in homes after delivery.
  • Schedule TLC inspections with homeowners and assess routine warranty claims.
  • Provide accurate and timely information to department managers regarding quality of workmanship and repairs.
  • Maintain positive homeowner relations and provide knowledgeable, timely, and professional service.
  • Evaluate trade partner and product performance and provide ongoing information to the Director of Customer Care.
  • Build and maintain trade and Lennar departmental relations.
  • Work with the Director of Customer Care on special projects as needed.
Requirements
  • Seven (7) years of homebuilding and/or similar customer service experience preferred.
  • High school diploma or GED required, but will accept equivalent work experience.
  • Valid driver's license.
  • Excellent communication skills, verbal and written.
  • Strong organizational and interpersonal skills.
  • Must be able to deal effectively with confrontational situations and maintain objectivity in public relations.
  • Detail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines.
  • Maintain regular attendance and punctuality relative to daily work schedule is required.
  • Must be able to work a flexible work schedule, which includes on-call work.
Life at Lennar

At Lennar, we are committed to fostering a supportive and enriching environment for our associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our associates have access to robust health insurance plans, including medical, dental, and vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments.

We believe in investing in our associates, empowering them to thrive both personally and professionally. Lennar associates will have access to these benefits as outlined by Lennar's policies and applicable plan terms. Visit to view our suite of benefits.

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