Customer Service Representative
2 days ago
We are seeking a highly skilled and experienced Customer Service Representative to join our team at Lennar Homes. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our homeowners, ensuring their satisfaction with our products and services.
Key Responsibilities- Provide quality control for finished products and ensure consistency throughout the home buying and home building processes.
- Mentor new hire associates in master plan communities through a continual training program.
- Conduct homeowner celebrations and schedule trade partner repairs in homes after delivery to homeowners.
- Assess routine warranty claims and follow through to completion of service requests when needed.
- Provide accurate and timely information to Department Manager as it relates to quality of workmanship and repairs.
- Maintain positive homeowner relations and provide homeowner with knowledgeable, timely and professional service.
- Seven (7) years of homebuilding and/or similar customer service experience preferred.
- High school diploma or GED required, but will accept equivalent work experience.
- Valid drivers license.
- Excellent communication skills, verbal and written.
- Strong organizational and interpersonal skills.
- Must be able to deal effectively with confrontational situations and maintain objectivity in public relations.
Lennar Homes offers a comprehensive array of benefits designed to enhance the well-being and professional growth of our Associates. Our benefits include robust health insurance plans, a 401(k) Retirement Plan, Paid Parental Leave, and an Associate Assistance Plan. We also offer an Education Assistance Program and up to $30,000 in Adoption Assistance.
Physical & Office/Site Presence RequirementsThis is a field position, which requires the ability to bend, stoop, lift, move and carry field materials weighing 50 pounds or less. Must be able to climb stairs and ladders, do physical inspection of attics, crawl spaces, roofs, etc. Ability to operate a motor vehicle. Manual dexterity is needed in order to effect repairs.
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