Luxury Retail Specialist

7 days ago


Wrentham, Massachusetts, United States Tapestry Full time

Job Title: Senior Stylist (Customer Experience)

Job Summary:

We are seeking a highly skilled and experienced Senior Stylist to join our team at Tapestry. As a Senior Stylist, you will be responsible for delivering exceptional customer service and driving sales growth through your expertise in luxury retail.

Key Responsibilities:

  • Client & Service Expert:
    • Achieve individual sales goals and develop strong product knowledge across all categories.
    • Ensure exemplary customer service by delivering the ultimate kate spade experience.
    • Develop a personal connection with guests through effective use of selling skills.
  • Leadership Presence:
    • Achieve personal sales goals and extensive product knowledge.
    • Partner with Store Manager and Assistant Manager to elevate selling culture and initiate business-driving events in store.
  • Building Brand Equity:
    • Understand and communicate the kate spade new york brand aesthetic, brand philosophy, and lifestyle to the sales team and customer.
    • Build strong relationships with clients as a brand ambassador of the company.
    • Communicate client feedback to Store Manager and Assistant Manager to elevate client service and sales.
    • Adhere to all company policies and procedures with honesty and integrity.
  • Operational Excellence:
    • Perform and supervise store opening and closing procedures, including counting register funds, completing bank deposits, opening and closing registers, and securing the facility.

Requirements:

  • Minimum 2-3 years' experience in luxury goods or a comparable retail environment.
  • Bachelor's degree in a related field preferred.
  • Strong communication skills and proven ability to contribute to an elevated selling culture.
  • Elevated sense of personal style.

Competencies:

  • Courage: Provide current, direct, complete, and actionable positive and corrective feedback to others.
  • Creativity: Come up with new and unique ideas and make connections among previously unrelated notions.
  • Customer Focus: Act with customers in mind and establish and maintain effective relationships with customers and gain their trust and respect.
  • Dealing with Ambiguity: Effectively cope with change and decide and act without having the total picture.
  • Drive for Results: Exceed goals successfully and push self and others for results.
  • Interpersonal Savvy: Relate well to all kinds of people and build constructive and effective relationships.
  • Learning on the Fly: Learn quickly when facing new problems and analyze both successes and failures for clues to improvement.

Physical Requirements:

  • Available to work store schedule, as needed, including evenings and weekends.
  • Standing for extended periods of time.
  • Able to safely lift boxes up to 50 pounds.
  • Comfortable climbing ladders.

Tapestry is an equal opportunity and affirmative action employer.


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