Operations Support Specialist

1 week ago

HautMauco, Nouvelle-Aquitaine, United States VELOCITY EXECUTION GROUP INC Full time

Company Overview

Velocity Execution Group Inc is a dynamic organization that provides innovative solutions for complex problems.

Salary

The estimated annual salary for this role is $80,000 - $110,000 based on industry standards and location.

Job Description

We are seeking an Operations Support Specialist to join our team. In this role, you will serve as the primary liaison between the IPPS-A Tier 1 and Tier 2 Help Desks and the IPPS-A Product Support Division.

Key Responsibilities

  • Monitor help desk activities, including identification, prioritization, and resolution of end-user help requests.
  • Analyze performance of Help Desk activities and documented resolutions, identifying problem areas and devising solutions to enhance quality of service and prevent future issues.
  • Design and enforce request handling and escalation policies and procedures.
  • Assess the need for system reconfigurations based on request trends and make recommendations.
  • Track and analyze trends in Help Desk requests, generating statistical reports and assisting in the development, implementation, and administration of help desk staff training procedures and policies.
  • Coordinate break fixes, engineering change requests, and authorized service interruptions at the Tier 1/2 level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.

Required Skills and Qualifications

To be successful in this role, you should have excellent communication and problem-solving skills, with experience in help desk operations and analysis.

Benefits

We offer a competitive benefits package, including medical, dental, and vision insurance, retirement savings plan, and paid time off.

What We Offer

At Velocity Execution Group Inc, we value our employees and offer opportunities for professional growth and development.

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