Help Desk Technical Support Specialist

1 week ago

HautMauco, Nouvelle-Aquitaine, United States Link Solutions Full time

Link Solutions, Inc. is a leading provider of Information Technology services to government clients in support of critical mission needs. With a strong focus on quality and compliance, our team delivers reliable and effective solutions for infrastructure operations, application development, cybersecurity, virtualization, cloud, and mobility.

As a Help Desk Technical Support Specialist, you will be the key point of contact for users, providing tier II concierge-like support via email, Microsoft Teams, phone, or walk-in issues. You will provide technical support and education to users in various areas of hardware, software, mobile devices, networking, system administration, licensing management, and printer support.

The ideal candidate will have at least four (4) years of IT experience, preferably within a Help Desk/Service Desk environment. A baseline certification is required within six months of hire, and IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 is preferred. The salary for this role is estimated to be around $70,000 - $90,000 per year, depending on experience and location.

Key Responsibilities:

  • Provide technical support and user education while troubleshooting, diagnostics, and managing user accounts.
  • Ensure all issues received via email, phone, walk-in, or assigned by the RNEC during duty hours have a request created and are responded to via email, phone call, or desktop support.
  • Provide troubleshooting and support using automated tools and diagnostics for various hardware and software platforms.
  • Installation of all new computers and the relocation of computers within locations as provided, including backing up and restoring user data.
  • Install computer hardware and software, including patches, and updates while ensuring user functionality and network security.
  • Update and maintain the current approved Microsoft Windows OS images and provide feedback as needed regarding identified issues.

Qualifications:

  • Must be a US Citizen.
  • Ability to obtain and maintain a DoD Secret Clearance.
  • IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140.
  • At least four (4) years of IT experience, preferably within a Help Desk/Service Desk environment.

Benefits:

  • A competitive compensation package, including paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation reimbursement program, certification reimbursement program, retirement, and more.

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