Client Services Director

5 days ago


Somerville, Massachusetts, United States City of Somerville Full time
{"title": "Client Services Manager", "description": "Job Summary

The Client Services Manager plays a critical role in ensuring the delivery of high-quality services to residents of the Office of Housing Stability (OHS). Reporting to the Deputy Directors, this position is responsible for managing the direct services component of OHS, including supervision of case management staff, direct service staff, and administrative staff.

Key Responsibilities
  • Collaborate with the management team and Senior Case Manager to onboard and supervise administrative, case management, and direct services staff.
  • Mentor and provide guidance to OHS staff to ensure consistency of OHS operations.
  • Draft performance plans and reviews for staff under their supervision.
  • Develop and maintain protocols for office and client services, including intake and case assignment systems.
  • Coordinate case assignment, referrals, and supervision for building-wide or multi-household cases.
  • Cultivate and maintain interdepartmental and external relationships, including liaison work with the SomerViva Office of Immigrant Affairs and other community agencies.
  • Provide guidance to community agencies and facilitate information sharing on landlord/tenant issues.
  • Represent OHS at public events and provide communications support as needed.
Requirements

To be successful in this role, the ideal candidate will possess a Bachelor's Degree and three to five years of related work experience, or an equivalent combination of education and experience. A Master's degree in public policy, social work, business, or public administration is preferred but not required.

", "lang_code": "en"}

  • Somerville, Massachusetts, United States Complete Staffing Solutions Full time

    Job Summary:Complete Staffing Solutions is seeking a highly motivated and experienced Case Manager to join our team. As a Case Manager, you will be responsible for providing support and services to clients in need of assistance with homeless, mental health, and substance abuse services and resources.Key Responsibilities:Provide case management services to...

  • Program Director

    3 weeks ago


    Somerville, Massachusetts, United States Bay Cove Human Services, Inc. Full time

    Job SummaryThe Program Director is a senior member of the Bay Cove's Addiction and Homeless Services Division. This role is responsible for the administration and daily operation of the program, ensuring the delivery of evidence-based services rooted in harm reduction and a trauma-responsive approach.Key ResponsibilitiesOversee the staffing schedule and...


  • Somerville, Massachusetts, United States LVMH Full time

    Sales and Service LeaderWe are seeking a highly motivated and experienced Sales and Service Leader to join our team at Sephora. As a Sales and Service Leader, you will be responsible for implementing sales and service experiences that meet Sephora's standards, supporting and coaching team members in selling, service, and operations, and executing our client...


  • Somerville, Massachusetts, United States Sephora USA, Inc. Full time

    {"h1": "Sales and Service Leader Role at Sephora USA, Inc.", "p": "As a Sales and Service Leader at Sephora USA, Inc., you will be at the forefront of our mission to provide an exceptional shopping experience for every client. You will support a dedicated team of Coordinators, Licensed Beauty Advisors, and Beauty Advisors, providing guidance to ensure they...


  • Somerville, Massachusetts, United States Sephora Full time

    Job OverviewAs a Sales and Service Leader at Sephora, you will play a pivotal role in delivering exceptional customer experiences and driving sales growth. You will be responsible for supporting a high-performing team of Coordinators, Licensed Beauty Advisors, and Beauty Advisors, providing guidance and coaching to ensure they excel in their roles.Key...

  • Client Advice Manager

    3 weeks ago


    Somerville, Massachusetts, United States CIBC Bank Full time

    About the RoleWe're seeking a seasoned professional to join our Personal and Business Banking team as a Manager, Client Advice. As a key member of our team, you'll be responsible for developing and coaching a team of client service and financial service professionals to deliver an exceptional client experience and deepen client relationships.Key...

  • Program Director I

    4 weeks ago


    Somerville, Massachusetts, United States The Home for Little Wanderers Full time

    Job SummaryThe Home for Little Wanderers is seeking a highly experienced and skilled Program Director I to lead our Child and Family Services program. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of the program, ensuring the delivery of high-quality services to our clients, and driving business...


  • Somerville, Massachusetts, United States Formlabs Full time

    About the RoleWe are seeking a highly skilled and experienced professional to lead our Go-to-Market operations team at Formlabs. As a Strategic Director of Sales and Service Operations, you will be responsible for driving key initiatives and supporting sales and services leads with planning, insights, process optimization, and project management.Key...


  • Somerville, Massachusetts, United States Ferreira Construction Co Inc Full time

    Job SummaryThe Ferreira Group is a leading construction company seeking a highly experienced Director of Environmental Health and Safety to join our team. As a key member of our corporate leadership, you will be responsible for developing and maintaining a comprehensive safety program that ensures the well-being of our employees, clients, and the...

  • Nurse Manager

    7 days ago


    Somerville, Massachusetts, United States HealthEcareers - Client Full time

    Job Title: Registered Nurse ManagerMass General Brigham is seeking a Registered Nurse Manager to lead our Oncology team in Somerville, Massachusetts.Job SummaryWe are looking for a highly skilled and experienced Registered Nurse Manager to oversee the daily operations of our Oncology department. The successful candidate will be responsible for ensuring the...


  • Somerville, Massachusetts, United States Deep Health Somerville Full time

    Join Our Team at Deep Health Somerville - Client Success Specialist Job DescriptionKey ResponsibilitiesEstablish and nurture robust relationships with essential stakeholders within client organizations.Engage regularly with clients to comprehend their challenges and objectives, ensuring their satisfaction.Deliver solutions that align with client goals.Guide...


  • Somerville, Massachusetts, United States Mass General Brigham Full time

    Job Title: Senior Nursing DirectorMass General Brigham is seeking a highly skilled and experienced Senior Nursing Director to lead our nursing team in Somerville, Massachusetts.About the Role:Lead the nursing team in providing high-quality patient care and services.Develop and implement nursing policies and procedures to ensure compliance with regulatory...


  • Somerville, Massachusetts, United States HealthEcareers - Client Full time

    About the JobNightingale Nurses is seeking a skilled travel nurse RN Dialysis to join our team at HealthEcareers - Client.Job SummarySpecialty: DialysisDiscipline: RNEmployment Type: TravelResponsibilitiesProvide high-quality patient care in a dialysis settingCollaborate with healthcare teams to develop and implement effective treatment plansConduct thorough...


  • Somerville, Massachusetts, United States Mass General Brigham (Enterprise Services) Full time

    Job DescriptionMass General Brigham's Enterprise Services is seeking a highly skilled Investment Director to join our generalist investment team. This is a unique opportunity to have a significant impact on a $20+ billion investment portfolio serving the long-term operations of a renowned healthcare institution.We employ an endowment-style approach to...


  • Somerville, Massachusetts, United States Mass General Brigham Full time

    Senior Nursing Director Opportunity at Mass General BrighamMass General Brigham is seeking a highly skilled and experienced Senior Nursing Director to lead our Perioperative and Procedural Care Units. As a key member of our nursing leadership team, you will be responsible for overseeing the delivery of high-quality patient care, managing staff, and driving...


  • Somerville, Massachusetts, United States Mass General Brigham Full time

    Associate Director, Major GiftsAre you passionate about making a meaningful impact in the lives of patients and families? Do you have a proven track record in major gifts fundraising? We're seeking an experienced Associate Director to join our team at Mass General Brigham.About the RoleThe Associate Director will be responsible for designing and implementing...


  • Somerville, Massachusetts, United States Mass General Brigham Full time

    Senior Nursing Director Opportunity at Mass General BrighamMass General Brigham is seeking a highly skilled and experienced Senior Nursing Director to lead our Perioperative and Procedural Care Units. As a key member of our nursing leadership team, you will be responsible for overseeing the delivery of high-quality patient care, managing staff, and driving...


  • Somerville, Massachusetts, United States Tufts University Full time

    About the RoleWe are seeking a highly skilled and experienced Executive Chef and Operations Manager to join our team at Tufts University. As a key member of our dining services team, you will be responsible for the overall management of our culinary operations, ensuring the delivery of high-quality food and exceptional customer service to our students,...

  • Relationship Banker

    4 weeks ago


    Somerville, Massachusetts, United States Bank of America Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Relationship Banker to join our team at Bank of America. As a Relationship Banker, you will be responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources.Key ResponsibilitiesAccurately and efficiently process cash...


  • Somerville, Massachusetts, United States Mass General Brigham Full time

    Job Title: Senior Nursing DirectorMass General Brigham is seeking a highly skilled and experienced Senior Nursing Director to lead our nursing team in Somerville, Massachusetts.About the Role:We are looking for a talented nurse leader to oversee the 33 bay Center for Perioperative Care Unit (CPC), 92 bay Post Anesthesia Care Units (PACUs), and the 10 bay...