Client Services Director
5 days ago
The Client Services Manager plays a critical role in ensuring the delivery of high-quality services to residents of the Office of Housing Stability (OHS). Reporting to the Deputy Directors, this position is responsible for managing the direct services component of OHS, including supervision of case management staff, direct service staff, and administrative staff.
Key Responsibilities- Collaborate with the management team and Senior Case Manager to onboard and supervise administrative, case management, and direct services staff.
- Mentor and provide guidance to OHS staff to ensure consistency of OHS operations.
- Draft performance plans and reviews for staff under their supervision.
- Develop and maintain protocols for office and client services, including intake and case assignment systems.
- Coordinate case assignment, referrals, and supervision for building-wide or multi-household cases.
- Cultivate and maintain interdepartmental and external relationships, including liaison work with the SomerViva Office of Immigrant Affairs and other community agencies.
- Provide guidance to community agencies and facilitate information sharing on landlord/tenant issues.
- Represent OHS at public events and provide communications support as needed.
To be successful in this role, the ideal candidate will possess a Bachelor's Degree and three to five years of related work experience, or an equivalent combination of education and experience. A Master's degree in public policy, social work, business, or public administration is preferred but not required.
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Client Services Coordinator
4 weeks ago
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Program Director
3 weeks ago
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Sales and Service Director
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Sales and Service Director
3 weeks ago
Somerville, Massachusetts, United States Sephora USA, Inc. Full time{"h1": "Sales and Service Leader Role at Sephora USA, Inc.", "p": "As a Sales and Service Leader at Sephora USA, Inc., you will be at the forefront of our mission to provide an exceptional shopping experience for every client. You will support a dedicated team of Coordinators, Licensed Beauty Advisors, and Beauty Advisors, providing guidance to ensure they...
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Sales and Service Director
3 weeks ago
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Client Advice Manager
3 weeks ago
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Program Director I
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Director of Environmental Health and Safety
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Nurse Manager
7 days ago
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Client Success Specialist
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Senior Nursing Director
1 week ago
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Travel Nurse RN Specialist
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Investment Director, MGB Investment Office
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Senior Nursing Director
6 days ago
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Associate Director, Major Gifts
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Senior Nursing Director
1 week ago
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Director of Culinary Services
4 weeks ago
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Relationship Banker
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Senior Nursing Director
1 week ago
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