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Strategic Director of Sales and Service Operations

2 months ago

Somerville, Massachusetts, United States Formlabs Full time
About the Role

We are seeking a highly skilled and experienced professional to lead our Go-to-Market operations team at Formlabs. As a Strategic Director of Sales and Service Operations, you will be responsible for driving key initiatives and supporting sales and services leads with planning, insights, process optimization, and project management.

Key Responsibilities
  • Deliver on Strategic Objectives: Develop and execute plans to achieve quarterly Objectives and Key Results (OKRs) in a timely fashion, demonstrating leadership and impact.
  • Lead Complex Projects: Analyze requirements, define project scope, develop project approach and timeline, and collaborate with diverse stakeholders and departments to deliver results.
  • Define Strategic Direction: Identify opportunities for implementing new strategies to drive growth and/or efficiency, and help define the strategic direction of the GTM organization.
  • Provide Leadership and Mentorship: Lead and mentor the Go-To-Market operations team, providing guidance and support to ensure the delivery of high-quality initiatives.
Requirements
  • Education: Degree in Engineering, Economics, Operations, Physics, Math, or related field.
  • Experience: 10+ years of experience as a sales operations manager or related role, with experience in B2B business models (SaaS or hardware).
  • Skills: Strong analytical skills, ability to pull together own data to generate insights, sense of ownership and urgency with objectives and priorities, and ability to operate with high autonomy in ambiguous situations.
  • Bonus Points: Knowledge of SQL and/or data visualization tools, and MBA preferred but not required.
About Formlabs

Formlabs is a leading 3D printer manufacturer, founded in Boston in 2011. We are a global company with a network of distribution partners and a team of experts in sales and services. We are committed to delivering the best customer experience in 3D printing across the globe.

What We Offer
  • Equity Program: Robust equity program to build future wealth through RSUs.
  • Healthcare Coverage: Comprehensive healthcare coverage (Medical, Dental, Vision).
  • 401K and Advisor Access: Low-cost fund options in our 401K and access to advisors.
  • Paid Parental Leave: Generous paid parental leave (up to 16 weeks).
  • Sabbatical Leave: Tenure-based paid sabbatical leave (up to 6 weeks).
  • Flexible Out of Office Plan: Take time when you need it.
  • On-Site Amenities: Ample on-site parking, pre-tax commuter benefits, healthy on-site lunches, snacks, beverages, and treats.
  • Professional Development Opportunities: Regular sponsored professional development opportunities.
  • Culture Events: Many opt-in culture events across our diverse community.
  • Unlimited 3D Prints: And of course, unlimited 3D prints.