Customer Service Team Lead
4 days ago
We are seeking a highly motivated and experienced Customer Service Team Lead to join our team in Durham, North Carolina. As a key member of our retail sales team, you will be responsible for leading day-to-day customer service initiatives and inspiring associates to provide exceptional customer experiences.
About the Role
- Lead by example, demonstrating Our Burlington philosophy and company core values in all interactions with customers and colleagues.
- Drive improvement of friendliness, speed of checkout, and customer feedback surveys through a customer-first focus and delivering consistently great experiences.
- Maintain a neat and orderly front-end area, troubleshooting issues with registers and transactions.
- Coordinate meal and break periods and monitor schedule adherence.
Requirements
Candidates must be able to work a flexible schedule, including early mornings, nights, weekends, and holidays as required. Physical requirements include lifting and moving boxes weighing 40 lbs or more, as well as standing and walking for extended periods.
Benefits
This part-time position offers a competitive wage of $13 per hour, flexible hours, and an associate discount. Part-time associates may be eligible for benefits, including medical coverage and a 401(k) plan, after one year of service.
Why Join Us?
Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. We offer a rapidly growing brand, providing a variety of training and development opportunities for our associates to grow with us.
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