Assistant Manager

7 days ago

Columbus, Ohio, United States Madewell (Fairtrade Line) Full time
About the Role

We are seeking a highly motivated and experienced Assistant Manager to join our team at Madewell (Fairtrade Line). As a key member of our leadership team, you will be responsible for supporting a profitable business by creating genuine connections with customers, fostering customer loyalty, and driving strong community engagement.

Key Responsibilities
  • Be the role model for creating personalized connections with customers that drive loyalty and excitement for the brand.
  • Observe Stylist performance on the selling floor and assist if necessary to make a connection or sale.
  • Lead fit sessions that enhance product knowledge and fuel a style obsession.
  • Help Stylists make the most of each customer interaction by sharing specific actions to improve outcomes.
  • Ensure the team is always on track to make their goals and exceed customer expectations.
  • Own the selling floor and ensure that the right people are in the right place at the right time.
  • Be ready to step in for another manager as needed.
  • Plan and execute local events that tie to the community and fuel incremental traffic and sales.
  • Act in a manner that aligns with our values.
Requirements
  • Love our brand, customers, and teams.
  • Have a great fashion aesthetic and be plugged in to what's happening in the industry and community.
  • Have a track record of setting and achieving goals.
  • Be energized by change; shift gears quickly and rally the team behind new strategies and projects.
  • Make smart decisions by actively listening, understanding data, and looking beyond the obvious.
  • Have a high school diploma or equivalent combo of education and experience.
  • Have 2 or more years of experience with similar scope, specialty retail preferred.
  • Communicate effectively and confidently.
  • Process information and operate store systems accurately.
  • Be available when we are busy, including nights, weekends, and holidays.
  • Be adept with technology and apps and familiar with industry-related blogs and feeds.
  • Must bend, reach, stretch for product as well as lift, carry, and move at least 40 pounds.
  • Must regularly move around all store areas and be accessible to customers.
What We Offer
  • Competitive base pay and bonus programs.
  • Flexible days and hours.
  • Amazing merchandise discounts.
  • 24/7 free confidential help with a variety of personal and work concerns.
  • Personal and professional development.
  • Giving back: volunteer program, disaster relief funds, charitable matching donations.
  • Medical, dental, vision, life insurance, pet insurance, legal plan, ID theft, commuter benefit.
  • Time Away: paid time off, holidays, parental leave, disability leave, bereavement.
  • 401(k) plan with company matching contributions.

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