Member Experience Officer

3 weeks ago


Post Falls, Idaho, United States Mountain America Credit Union Full time
Job Summary

We are seeking a highly skilled and motivated Member Experience Officer to join our team at Mountain America Credit Union. As a key member of our branch operations team, you will be responsible for providing exceptional service to our members, meeting their financial needs, and promoting our products and services.

Key Responsibilities
  • Provide quality service to credit union members by assessing their needs, advising on products and services, and assisting with transactions.
  • Build and maintain relationships with members through regular interactions, including in-person and phone conversations.
  • Recognize and respond to member needs, educating them on financial management options and cross-selling products and services as needed.
  • Resolve member complaints and issues in a timely and professional manner.
  • Prepare and disburse loans within lending limits and credit union guidelines.
  • Originate loans by reviewing applications, interviewing applicants, and cross-selling financial services.
  • Perform cash transactions accurately and efficiently, maintaining a secure and organized cash drawer.
  • Assist with branch opening and closing procedures, ensuring security and compliance with regulations.
Requirements
  • At least one year of retail banking or related sales and customer service experience.
  • Ability to multitask, maintain composure, and communicate effectively with members and colleagues.
  • Basic computer operating skills and proficiency in Microsoft Office (Outlook, Word, Excel).
  • Valid driver's license and ability to travel within the regional area.
What We Offer
  • Competitive pay, incentives, and performance reviews with opportunities for compensation increases.
  • Excellent medical and dental benefits with minimal employee contribution.
  • Paid time off, volunteer time off, and paid holidays.
  • Matching 401K and tuition assistance.
  • Professional development and training opportunities.
Working Conditions

This role requires the ability to work in a moderate noise environment, with occasional standing, walking, and lifting up to 10 pounds. The ideal candidate will be able to communicate effectively, work independently, and maintain a high level of professionalism in a fast-paced branch environment.



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