Pharmacy Customer Service Representative

5 days ago


Westford, Massachusetts, United States Walgreens Full time
Job Summary:

As a Pharmacy Customer Service Associate at Walgreens, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our customers. Your primary focus will be on providing courteous, friendly, and efficient service to customers, while also assisting pharmacists in the practice of pharmacy.

Key Responsibilities:

Engage with customers and patients by greeting them and offering assistance with products and services.
Resolve customer issues and answer questions to ensure a positive customer experience.
Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience.

Operations:

Provide customers with courteous, friendly, fast, and efficient service.
Recommend items for sale to customers and suggest trade-up and/or companion items.
Register customer purchases on assigned cash register, collect cash, and distribute change as requested.

Pharmacy Support:

Assist pharmacists in scheduling and maintaining work flow.
Perform duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information.
Fill prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.

Training & Development:

Earn and maintain PTCB certification through the designated PTCB training program and/or state required certification/registration.
Attend training and complete PPLs requested by Manager or assigned by corporate and acquire continuing education credits.
Maintain knowledge and skill in healthcare and pharmacy, including latest news and developments.

Requirements:

Must be fluent in reading, writing, and speaking English.
Requires willingness to work flexible schedule, including evenings and weekend hours.
Prefer six months of experience in a retail environment.
Prefer good math skills to fill prescriptions accurately, including counting, measuring, and weighing medications.
Prefer good computer skills and knowledge of store inventory control.
Prefer PTCB certification.

Why Work at Walgreens:

Walgreens is a leading pharmacy chain with a commitment to providing exceptional customer service and supporting the health and well-being of our customers. As a Pharmacy Customer Service Associate, you will have the opportunity to work in a dynamic and fast-paced environment, while also developing your skills and knowledge in pharmacy and customer service.

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