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Customer Service Manager

1 month ago

Westford, Massachusetts, United States Nucar Southern New England Full time
BDC Manager Opportunity

This is a fantastic chance to be part of a successful team at Nucar Southern New England. As a BDC Manager, you will be responsible for managing an inbound/outbound sales team, utilizing your exceptional communication skills to build rapport with clients and drive sales. The ideal candidate will have a proven track record in inside sales, internet marketing, and scheduling sales appointments. Key responsibilities include managing customer database (CRM), training and leading a team to meet sales objectives, and maintaining a strong customer service focus. If you are a motivated and results-driven professional with a passion for sales, we encourage you to apply for this exciting opportunity.

Requirements:
Minimum of 1 to 3 years experience handling inbound/outbound CS or sales calls
Excellent telephone skills are an absolute must for this position
A proven history on inside sales, internet marketing and/or scheduling sales appointments
The ability to instantly build a rapport with clients
Superb communication skills, both verbal and written
Must be a quick learner and be self-disciplined with a "never say die" attitude
A professional demeanor and the ability to face rejection without losing momentum
Superb customer service skills with a proven ability to resolve customer service issues
The ability to meet or exceed all department Key Performance Indicators that measure overall performance
Basic computer knowledge including Microsoft, Google Docs and efficient typing and writing skills
Strong organizational expertise and attention to detail
Must be able to work flexible hours and days, including some weekends

We offer:
Great opportunity to join a proactive, customer focused company
Awesome income potential which consists of a base salary + performance bonuses
Excellent benefits package, including Medical, Dental, Vision, 401(K) with company contributions and paid vacations
World class training and development program and much more