Senior IT Support Specialist
2 days ago
**Company Overview**
SAM is a trusted, knowledgeable, and innovative partner with a reputation for delivering high-fidelity solutions designed to enhance decision-making and drive costs out of our clients' business. Our licensed professionals transform complex spatial data into intelligent insights, and we provide practical, precise solutions to our clients in North America.
**Job Description**
We are seeking a Senior IT Support Specialist to join our team as the first point of contact for customers seeking technical assistance over the phone, text message, email, and our ticket queue. The successful candidate will perform on-site and remote troubleshooting through diagnostic techniques and pertinent questions to determine the best solution or triage based on the issue and details provided by customers.
**Key Responsibilities**
* Provide phone, remote, and on-site technical support for applications, computers, printers, and phones to vendors, customers, and users as necessary
* Install and troubleshoot printers, plotters, copiers, and scanners, as well as cellular phones, desktops, laptops, and tablet computers
* Manage provisioning and deprovisioning of user accounts and utilize inventory of spare equipment for quick user turnaround
* Provide basic training and walk-through customers on Windows and Office functions and follow up to keep assigned tickets updated
**Required Skills and Qualifications**
* High school diploma or equivalent, or Bachelor's degree in Information Systems, Business, Communications, or related field
* 1-2 years of experience working on a help desk team in a multi-office environment
* Experience with Windows Desktop Operating System, Computer Hardware, Microsoft Office, and various other industry applications
* A+ certification preferred, and ITIL foundations certification preferred
**Benefits**
* Competitive salary: $65,000 - $80,000 per year, based on experience
* Health and wellness benefits, including BlueCross BlueShield health insurance coverage and a company-paid premiums for Long-term disability/Life Insurance
* Financial benefits, including an Employee Referral Rewards Program and access to a retirement plan with a 5% company match
* Professional development opportunities, including a customized career development plan and access to a Project Manager Business Academy
**Location**
SAM is a global company with offices in North America, and this position is based in a major city in the United States.
**How to Apply**
If you are a motivated and detail-oriented individual with excellent communication skills and a passion for IT support, please submit your application to this job posting.
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