IT Support Specialist Senior

1 week ago


Dallas, Texas, United States Dallas County Full time
Job Summary

We are seeking a highly skilled IT Support Specialist Senior to join our team at Dallas County. The successful candidate will be responsible for providing technical support to end-users, resolving escalated issues, and leading helpdesk and desktop teams on medium and high-priority projects.

Key Responsibilities
  • Provide technical support to end-users, resolving issues in a timely and professional manner.
  • Lead helpdesk and desktop teams on medium and high-priority projects, ensuring successful project delivery.
  • Develop and maintain technical documentation, including user guides and troubleshooting procedures.
  • Contribute to the development and maintenance of IT procedures, identifying opportunities for improvement and sharing best practices.
  • Collaborate with developers, project managers, and cross-functional teams to ensure seamless project execution.
  • Perform hands-on solutions, including installing and upgrading software, installing hardware, and configuring systems and applications.
  • Install anti-virus software and ensure virus definitions are up-to-date.
  • Perform tests to ensure problems have been adequately resolved.
  • Develop help sheets and FAQ lists for end-users.
  • Reinforce SLAs to manage end-user expectations.
Requirements
  • Education and experience equivalent to a High School diploma/GED and four (4) years of related experience in modern desktop and server operating systems, industry-specific computer software, including application support experience with Microsoft Office 365 and mainstream web browsers.
  • Industry-related certifications preferred.
  • Exceptional written and oral communication skills.
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
  • Strong documentation skills.
  • Advanced knowledge of Microsoft Windows 10 operating systems and the Microsoft Office 365 suite of products.
  • Maintain up-to-date knowledge of IT operating procedures and standards as well as changing technologies; willing to accept future training and certification.
Working Conditions

The successful candidate will be required to work in a fast-paced environment, with occasional evening and weekend work, sometimes with little advanced notice. Rotating off-hours and on-call support may be required.

The ideal candidate will possess a valid Texas Driver's License and a good driving record. A copy of the 10-year driving history will be required.

The selected candidate will be required to pass a national fingerprint-based records check prior to placement in the position and may be denied placement in the position and/or access to such systems.



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