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Health Coach

2 months ago


Barnstable, Massachusetts, United States One Medical Full time
About One Medical

We are a primary care solution challenging the industry status quo by making quality care more affordable, accessible, and enjoyable. Our mission is to transform healthcare, improving the experience for everyone involved - from patients and providers to employers and health networks.

Our Approach

We offer seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns. Our goal is to deliver exceptional healthcare to more consumers, employers, care team members, and health networks, achieving better health outcomes.

The Opportunity

We are seeking a Health Coach to join our team, working with our Senior Health member population (age 65+). As a Health Coach, you will be an integral part of a primary care team, supporting patients in meeting their preventive, chronic, and acute care needs. Your primary responsibilities will center around establishing trusting, supportive, and collaborative relationships with patients and their families.

Key Responsibilities:
  • Capture relevant information about patients' health and healthcare experience while roaming patients, taking vitals, administering point-of-care testing, and performing standard age and condition-appropriate screening assessments.
  • Assist with the coordination of post-visit care by scheduling appointments with specialists, coordinating referrals, and sharing information with patients' internal and external care teams.
  • Collaborate with providers to monitor the health of a panel of patients and determine if they are up to date on preventive measures.
  • Participate in the daily operations of a primary care practice, such as answering incoming phone calls, responding to emails, assisting with front desk inquiries, and ensuring the general upkeep of the clinical space.
  • Assist in providing patient education on chronic disease management and coach patients using an action-planning model based on motivational interviewing techniques.
  • Provide anticipatory preventive guidance to families with children by establishing healing relationships with members and families.
Requirements:
  • At least 1 year of experience in a high-touch customer service or patient-facing role in a healthcare setting.
  • Strong written and verbal communication skills.
  • Experience working on collaborative, diverse, and feedback-driven multi-disciplinary teams.
  • A proven track record of persisting through change, demonstrating a forward-thinking perspective when under pressure, and consistently stepping up to take action on challenges.
  • Proficiency in computer technology, such as typing, navigating the internet, and using multiple software systems simultaneously.
Benefits

We offer a comprehensive benefits package, including:

  • Paid sabbatical for every five years of service.
  • Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues.
  • Competitive Medical, Dental, and Vision plans.
  • Free One Medical memberships for yourself, your friends, and family.
  • Pre-Tax commuter benefits.
  • PTO cash outs - Option to cash out up to 40 accrued hours per year.
  • Competitive salary: the base pay for this position is $24.25 per hour based on a full-time schedule.
Protecting Your Future

We offer a range of benefits to protect your future and the future of your family, including:

  • 401K match.
  • Credit towards emergency childcare.
  • Extra contributions toward maternity and paternity leave.
  • Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance.
  • Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance.