Vice President of Member Experience
3 days ago
We are seeking a highly experienced and skilled Vice President of Member Experience to join our team at First Financial Federal Credit Union. As a key member of our senior management team, you will be responsible for developing and executing a comprehensive lending strategy, managing the activities and direction of our lending and branch operations, and ensuring exceptional member experience and service delivery.
Key Responsibilities- Develop and execute a lending strategy that aligns with the credit union's overall business objectives and goals.
- Manage the activities and direction of our lending and branch operations, including member experience, service delivery, profitability, and quality assurance.
- Contribute to the management of the credit union's operations, growth, and direction by providing executive-level strategic leadership and direction.
- Develop and manage the credit union's lending portfolio, including loan originations, credit risk management, and loan servicing.
- Maintain policies and procedures to ensure compliance with all credit union and statutory regulations.
- Participate in regulatory audits and ensure that all audit findings are addressed and implemented.
- Build and maintain a high-performing team by selecting, developing, coaching, rewarding, and recognizing team members to ensure high workforce engagement and productivity.
- Develop an aligned sales and service culture that delivers a consistent member experience.
- Bachelor's degree in a related field.
- 7-10 years of experience in leadership and management of people, deposit, consumer lending, and product support and development.
- Detailed knowledge of credit union regulations and reporting requirements.
- Understanding of the credit union industry in regards to products and services.
- Leadership skills, including motivating, assigning, and assisting staff in daily work.
- Excellent writing and interpersonal skills, including listening and oral communications.
- Teamwork skills, including contributing to building a positive team spirit.
- Strategic thinking, organizational skills, and computer proficiency with MS Office, internet, in-house systems, and email.
- Ability to communicate with subordinates and members to convey or exchange information.
- Ability to make professional presentations to all size groups of any age.
As a First Financial employee, you'll enjoy a challenging work environment and an opportunity to make a difference. We offer paid training and a great benefits package, including medical, dental, Rx, vision, life insurance, vacation, sick, personal, tuition assistance program, and retirement plan.
We are an equal opportunity employer and welcome applications from diverse candidates.
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