Multimedia Communications Specialist

3 days ago

Austin, Texas, United States CapMetro Full time

**Job Summary**

We are seeking a skilled Multimedia Communications Specialist to join our team at CapMetro. This role is responsible for creating and implementing effective communication strategies that engage audiences and promote brand awareness.

Main Responsibilities:

  • Develop and distribute timely service alerts and detours through various messaging channels.
  • Provide responsive support to events and incidents, collaborating with CapMetro staff to research and coordinate responses.
  • Serve as the Marketing Department representative in the Operations Control Center.
  • Create engaging social media content and post on relevant platforms.
  • Contribute to agency projects and initiatives, including writing and updating communications plans.
  • Offer communications support outside of regular business hours, including social media monitoring and alerts/detours messaging.
  • Assist in emergency and crisis communications efforts during regular business hours and after hours on an on-call basis.
  • Support special events such as news conferences, grand openings, and new service launches.
  • Respond to customer inquiries, concerns, and complaints, passing along pertinent information to Customer Care, Marketing, and Operations teams.
  • Track and maintain archives of key messages and materials using Agency messaging tools.
  • Coordinate communications activities with public relations and advertising agencies.
  • Facilitate assignments for temp employees and staff interns.
  • Act as team lead in supervisor's absence.
  • Ensure compliance with Capital Metropolitan Transportation Authority's Safety Management Systems (SMS) process by following safety and security policies.

Requirements:

  • Bachelor's degree in Journalism, Communications, Public Relations, or a related field.
  • Two years of progressive experience in journalism, public relations, internal communications strategies, or related experience.
  • Proven writing and editing skills, covering a range of styles and formats.

Benefits:

  • A competitive salary of approximately $55,000-$65,000 per year.
  • The opportunity to work in a collaborative, innovative environment.
  • Flexible work options, including remote work arrangements.
  • Access to free and reduced fare transit service.
  • Onsite gym and training facilities.

About Us:

CapMetro is committed to building a diverse, inclusive workplace where everyone can thrive. We prioritize diversity, equity, and inclusion in all aspects of our operations and encourage applicants from underrepresented groups to apply.

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