Life Operations Workflow Management Specialist
1 month ago
As a Life Operations Workflow Management Coordinator, you will be responsible for managing the day-to-day workflow for the department, adjusting resource allocations as needed to meet customer expectations. You will also assist in decision-making concerning resource utilization and proactively make recommendations to maintain service level expectations.
Responsibilities- Manage day-to-day workflow for the department and adjust resource allocations as needed to meet customer expectations.
- Assist in decision-making concerning resource utilization and proactively make recommendations to maintain service level expectations.
- Utilize statistical data and reporting and forecasting tools to anticipate changing business needs and future planning requirements.
- Identify, analyze, and interpret business/workflow trends, using complex data sets to drive fact-based solutions.
- Independently analyze past business process performance to develop thoughtful, creative solutions for the future and actively inform and educate leader team on findings and recommendations.
- Use a deep understanding of distribution partners, strategic goals, and critical closes/contests to appropriately plan resources and ensure the throughput necessary to process the business.
- Participate on cross-collaborative projects between various business units, communicating and coordinating with all organizational levels, to ensure forward business momentum.
- Maintain foundational knowledge within the queues. Has mastery understanding of how work moves through queues and why.
To be successful in this role, you will need:
- Bachelor's degree preferred, and 3-5 years of relevant work experience.
- Life Insurance industry experience required.
The following factors will contribute to your success in this role:
- You readily take on challenges, stepping up to handle tough situations and portray a can-do attitude.
- You can clearly convey your message verbally and written, and demonstrates strong listening skills.
- You are aware of your strengths, weaknesses, opportunities, and limitations while continually seeking feedback to improve yourself.
- You get excited and feel rewarded for helping people.
- You bounce back from setbacks easily.
- You tackle tough assignments, face difficult issues, and challenge the status quo with courage.
- You readily and easily adapt to people and situations, using appropriate empathy.
- You ask the right questions, often from multiple sources, to accurately analyze situations, seeking to understand the root cause of problems.
- You are great at multi-tasking in a fast-paced, production environment and are technology savvy.
National Life Group is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations.
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