Life Operations Workflow Management Coordinator

2 weeks ago


Vergennes, Vermont, United States National Life Group Full time
Key Responsibilities
  • Develop and implement workflow strategies to optimize departmental efficiency and customer satisfaction.
  • Collaborate with stakeholders to identify resource allocation needs and make data-driven recommendations.
  • Analyze statistical data and utilize forecasting tools to anticipate business needs and plan accordingly.
  • Identify and interpret business trends, using complex data sets to drive fact-based solutions.
  • Develop and implement creative solutions to improve business performance and volumes.
  • Utilize knowledge of distribution partners and strategic goals to plan resources and ensure throughput.
  • Participate in cross-functional projects, communicating and coordinating with various organizational levels.
  • Maintain foundational knowledge of queues and workflow processes.
Requirements
  • Bachelor's degree preferred, with 3-5 years of relevant work experience.
  • Life Insurance industry experience required.
Success Factors
  • Action-oriented, with a can-do attitude.
  • Effective communication and listening skills.
  • Self-awareness, with a willingness to seek feedback and improve.
  • Customer focus, with a passion for helping others.
  • Resilience, with the ability to bounce back from setbacks.
  • Courage, with a willingness to challenge the status quo.
  • Situational adaptability, with empathy and the ability to ask the right questions.
  • Complex problem-solving skills, with the ability to manage multiple tasks in a fast-paced environment.
Compensation and Benefits

The base compensation range represents the low and high end of the range for this position. Actual compensation will vary based on qualifications, skills, competencies, location, and experience. National Life Group offers a competitive total rewards package, including a 401(k) retirement plan match, medical, dental, and vision insurance, a company-funded wellness account, 10 paid holidays, a generous paid time off plan, 6 weeks of paid parental leave, and 6 weeks of paid family leave after a year of full-time employment.



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