IT Support Specialist
2 days ago
We are seeking a highly skilled IT Service Technician to join our team at Portland Internetworks. As a key member of our technical staff, you will be responsible for providing exceptional support to our clients, troubleshooting complex technical issues, and maintaining our network infrastructure.
Key Responsibilities- Provide first-line technical support to clients via phone, email, and chat
- Troubleshoot and repair desktop hardware and software issues
- Perform on-site assistance and maintenance at client locations
- Document client requests and technical information
- Travel to client sites to perform work
- Work with our dispatcher to maintain efficient schedules and time utilization
- Collaborate with our client account managers and service manager to deliver exceptional client service
- Document work and track time accurately
- Communicate effectively with the service, sales, and administration teams
- Strong verbal and written communication skills
- Excellent attention to detail and problem-solving skills
- Ability to follow directions and policies precisely
- Superior knowledge and/or experience in Microsoft Desktop Operating Systems, Microsoft Office Applications, and Smartphones/Mobile Devices
- Network+ certification or equivalent experience
- Experience with Cisco, Microsoft, and Apple technologies
- Knowledge of Linux operating systems
Portland Internetworks is a leading provider of managed IT services, telecommunications, and consulting in the Portland metro area. We offer a dynamic and supportive work environment, competitive compensation, and opportunities for professional growth and development.
What We Offer- Competitive salary and incentive-based bonuses
- Industry-leading number of paid time off (PTO) days
- Rich and flexible medical/dental benefits
- 401(k) tax-deferred savings plan with employer matching and discretionary profit sharing
- Bereavement leave, new parent leave, and family/medical leave
- Quarterly paid volunteer time off (VTO)
- Certification/continuing education benefits
- Computer and network hardware and software purchase discounts
- Long-term employee retention benefits
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