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Administrative Operations Manager

2 months ago

Phoenix, Arizona, United States Packard Culligan Water Full time
Job Overview

Packard Culligan Water is in search of a committed Administrative Operations Manager who embodies our fundamental principles of Accountability, Relationship Building, and Open-Mindedness.

Are you a seasoned administrative professional looking for a hands-on leadership position with significant customer engagement? Do you excel in mentoring teams towards achieving success and fostering a positive workplace culture? Are you passionate about driving enhancements and making a difference in people's lives through water solutions? If this resonates with you, this role could be an excellent fit.

As part of the Packard Culligan franchise network, a family-owned business with nearly 80 years of industry experience, you will be joining a team dedicated to expanding our clientele and propelling business growth.

Benefits:

  • A competitive salary with substantial incentive opportunities.
  • Comprehensive benefits package including zero deductible health plans, dental, vision, and a wellness program with incentives.
  • 401K with employer contributions, tuition reimbursement, scholarship opportunities, paid time off, and holidays.
  • Career advancement opportunities through ongoing training and development.
  • Work-life balance with standard Monday-Friday operating hours.
  • Continuous training and corporate support in human resources, accounting, and compliance.
  • Employee recognition initiatives and an annual company gathering (some light travel may be required).

Key Responsibilities:

  • Accountability: Foster a thriving work environment that encourages positive morale, productivity, and employee growth while being responsible for the outcomes achieved.
  • Relationship Building: Employ a hands-on management approach to empower team members at all levels, enabling them to provide exceptional service to our customers while cultivating strong relationships.
  • Open-Mindedness: Ensure professional conduct, courtesy, and exemplary interactions with customers, employees, and vendors; take corrective actions when necessary while remaining receptive to new ideas and methods.
  • Enhance customer satisfaction, growth, and retention.
  • Effectively train and mentor office staff to identify additional sales opportunities.
  • Coordinate delivery, service, and sales appointments, optimizing the use of company resources while providing viable options to customers.
  • Compile and analyze data to make recommendations for improving customer service, enhancing retention, and expanding the customer base.
  • Oversee the accuracy of financial reports, ensuring efficient operations and managing expense control.
  • Manage customer information systems, ensuring timely and accurate information processing.
  • Report inventories accurately and resolve discrepancies.
  • Manage credit and collections, including new customer orders and overdue accounts.
  • Ensure compliance with company policies, recommending policy changes or corrective actions when necessary.

Qualifications:

We are seeking candidates with:

  • 3+ years of direct management experience, ideally in office or customer service management, active employee development support, and applied knowledge of accounting functions (e.g., payroll, budgeting, AR/AP).
  • Strong background in customer service.
  • Excellent interpersonal skills along with effective verbal and written communication abilities.
  • Education, including a high school diploma or equivalent.

In an ideal scenario, candidates would possess:

  • A business degree with a focus on accounting or related business administration experience.
  • Experience in the water treatment industry or a service-related field.

Compensation Range: $65,000—$75,000 USD

Packard Culligan and all its subsidiaries are equal opportunity employers and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.