Patient Financial Coordinator Specialist

7 days ago


Palo Alto, California, United States RMA Network Full time
About the Role

We are seeking a highly skilled Patient Financial Coordinator to join our team at RMA Northern California in Palo Alto. As a key member of our finance department, you will play a crucial role in ensuring seamless financial transactions and exceptional patient care.

Job Summary

The ideal candidate will have excellent communication skills, attention to detail, and experience in healthcare finance. You will be responsible for managing patient financial accounts, resolving billing issues, and providing top-notch customer service.

Key Responsibilities:
  • Manage patient financial accounts, including explaining financial information, determining insurance coverage, and educating patients on their options.
  • Follow up with patients and other parties to ensure accuracy and completeness of information.
  • Document patient insurance benefits and update documentation in patient progress notes using Intergy and Artemis.
  • Furnish patients with estimates related to upcoming treatment and collect estimated liabilities.
  • Post payments, run weekly reconciliation reports, and ensure all aspects of patient financial obligations are met.
Requirements

To succeed in this role, you will need:

  • An Associate's degree or higher.
  • Excellent interpersonal, listening, and communication skills.
  • Ability to multitask and work independently with good judgment.
  • Microsoft Office proficiency, particularly in Word, Excel, and Outlook.
  • Electronic Healthcare Records (EMR) experience is a plus.
What We Offer

RMA Network provides a comprehensive benefits package to all employees working 30 hours per week, including:

  • Medical, dental, vision insurance options.
  • A retirement 401K plan.
  • Paid time off and paid holidays.
  • Company-paid life insurance, long-term disability, and AD&D.
  • Flexible spending accounts.
  • An employee assistance program.
  • Tuition reimbursement.


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