Senior Patient Access Coordinator
6 days ago
Guardant Health is a pioneering precision oncology company dedicated to revolutionizing cancer care through its cutting-edge tests, vast data sets, and advanced analytics. Our mission is to help conquer cancer globally by leveraging our proprietary platform to drive commercial adoption, improve patient outcomes, and reduce healthcare costs across the entire cancer care continuum.
Salary and BenefitsThe US base salary range for this full-time position is $80,000 to $125,000. This includes benefits, bonus, commission, or equity. The actual compensation will be determined based on factors such as work location, job-related skills, experience, and relevant education or training.
Job DescriptionRole OverviewWe are seeking an exceptional Patient Access Coordinator to provide outstanding support to our customers, clinical laboratory, sales representatives, and billing vendor. As a key member of our team, you will possess excellent communication skills, professionalism, and the ability to effectively interact with internal personnel and external customers.
Main Responsibilities:- Supervise a team of Reimbursement Patient Access Specialists
- Meet regularly with the team to discuss progress and goals
- Approve timecards and time off requests in a timely manner
- Ensure timely and accurate resolution of financial cases and patient outreach
- Perform regular audits to verify accuracy of data entry and insurance validity
- Verify incoming requisitions for payment type and data accuracy
- Check incoming requisitions for insurance, Medicare, Medical, etc. patient eligibility
- Contact clients and patients to obtain or verify billing data
- Contact clients and patients with information on our Financial Assistance Program
- Export data from LIMS; upload data into various applications for benefits eligibility and patient information
- Document all phone calls and follow-up activities
- Contact physicians and other medical personnel to obtain missing information pertaining to billing
- Adhere to Standard Operating Procedures (SOP's) pertaining to Reimbursement, Patient Pre-Billing and FAP Procedure
- Perform quality checks to ensure accuracy of data entry
- Audit data entry and approve payments in a timely manner
To succeed in this role, you will need:
- Bachelor's degree in Biomedical Laboratory Science, Clinical Science, or related field preferred
- Excellent written and verbal communication skills
- Computer proficiency, particularly with Salesforce and Microsoft Office
- Ability to multitask and take on various projects
- Self-discipline, good judgment, and independence in a dynamic office setting
- Flexibility regarding working hours based on operational needs
- Ability to lift up to 10lbs
Guardant Health offers a hybrid work model that balances flexibility with collaboration. We require employees to be onsite on Mondays, Tuesdays, and Thursdays. This approach allows our teams to focus and create innovative solutions while maintaining a healthy work-life balance.
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