Client Support Specialist

4 weeks ago

Wytheville, Virginia, United States DISH Full time
Company Overview

DISH, a subsidiary of EchoStar, has been at the forefront of connectivity innovation for over four decades. Our extensive services encompass satellite television, live streaming, on-demand content, smart home installations, and mobile solutions. We are currently pioneering America's First Smart Network.

Department Overview

As part of the Customer Experience Operations (CXO) team, our Field Operations group serves as the primary point of contact for customers, focusing on resolving inquiries, preventing future issues, and promoting our services. We prioritize listening, connecting, and caring for our customers through voice and chat interactions.

This position is integral to our on-site team located at our advanced facility.

Key Responsibilities

In the role of Customer Experience Representative, you will act as a knowledgeable resource for billing, programming, and technical support inquiries. You will promote our products and services to both new and existing customers, ensuring they derive maximum value from their DISH experience. Your responsibilities will include addressing customer concerns, ranging from straightforward questions to more complex issues.

Your responsibilities will include:

  • Ensuring a minimum of two consecutive days off each week.
  • Providing customer support from 6 AM to 10 PM MT.
    • Working either 8-hour shifts over five days or 10-hour shifts over four days.
  • Maintaining open availability, including weekends and holidays, with potential schedule adjustments every 12-15 weeks based on business needs.
  • Handling consecutive customer service or technical support calls throughout your shift.
  • Engaging with a diverse customer base to deliver effective solutions for their needs and technical challenges.

What We Offer:

  • Starting compensation at $15.50 per hour, with an additional $2 per hour for weekend and evening shifts.
  • A 10% increase to your starting pay upon successful completion of apprenticeship.
  • Performance-based incentives beyond regular pay.
  • Company-provided equipment.
  • Comprehensive Benefits Package, including:
    • Medical, Dental, and Vision Insurance.
    • Paid Time Off and Sick Leave.
    • 401(k) Plan with company matching.
    • Tuition reimbursement.
  • Discounted services on DISH, Sling, and Boost products.
  • Opportunities for career advancement with defined pathways for growth.

Click here to view a brief video highlighting the top reasons to join our esteemed customer experience team, dedicated to keeping individuals and families connected to the content that matters most.

Qualifications

Successful candidates typically possess:

  • A high school diploma, GED, or equivalent experience.
  • At least six months of relevant customer service and troubleshooting experience.
  • A willingness to learn and adapt to new techniques.

All candidates must demonstrate:

  • The ability to remain focused and engaged on calls throughout the shift.
  • Excellent attendance and punctuality.
  • Open availability to work between 6 AM and 10 PM MT, including weekends and holidays.
  • Flexibility to accommodate schedule changes every 12-15 weeks.
  • Proficiency in managing multiple applications and providing exceptional customer service over the phone.
  • Intermediate skills in Microsoft Office and/or G-suite applications.
  • Adaptability to meet changing business requirements.
Compensation and Benefits

We provide a variety of health benefits, including flexible spending accounts, HSA, a 401(k) plan with company match, employee stock purchase plan, career development opportunities, and a flexible time-off policy. All benefits can be reviewed in detail through our benefits portal.

The compensation range is a guideline, and individual total compensation may vary based on qualifications, skills, and competencies. Candidates must successfully complete a pre-employment screening, which may include a drug test and DMV check.

This job posting will remain active for a minimum period and will continue to extend until the position is filled.

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