Operations Partner, Burger King, US Louisiana
6 days ago
About Restaurant Brands International:
Restaurant Brands International Inc. is a leading quick service restaurant company with a global presence, boasting over $40 billion in annual system-wide sales and a network of over 30,000 restaurants across more than 100 countries.
Position Title: Operations Partner, Burger King
Function: Field Operations
Supervisor Title: Franchise Business Partner, Burger King
Job Overview:
The Operations Partner plays a pivotal role in driving the operational performance of franchise organizations within their markets, serving as the primary account manager for Franchisees with approximately 15 or fewer locations.
Responsibilities:
- Conduct comprehensive franchisee business reviews to address all aspects of the business, including restaurant succession planning, development obligations, operations, sales, profitability, financial health, and technology.
- Collaborate with franchisees to develop short- and long-term plans that optimize restaurant performance and achieve desired results.
- Onboard new franchisees and support expansion site preparation.
- Develop effective professional relationships with restaurant team members, restaurant managers, and above restaurant leaders to drive performance.
Essential Duties:
- Seed and targeted restaurant training.
- Execution of system-wide operational initiatives, including BK Basics, equipment certifications, BKU certifications, LTO training, Hours of Operations, etc.
- Routine analysis and reporting of operational performance KPIs.
- Deploying solutions to drive ops metrics, such as Average Complaint Ratio (ACR), Speed of Service (SOS), Retention, Training, & Restaurant Evaluation Visits (REV).
- Protect brand standards in areas such as food safety, restaurant cleanliness, and repair & maintenance.
Preferred Skills:
- Bachelor's degree in business or related field required.
- 4+ years of operations experience in QSR, retail, food & beverage, or franchised industry.
- Strength in building and developing relationships with clients, colleagues, business partners.
- Skilled in root-cause problem solving methodologies.
- Ability to present operational information both orally and written (PowerPoint).
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook).
Compensation: Base of $100k plus a 25% bonus.
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