Operations Partner, Burger King, US Louisiana

6 days ago


Lafayette, Louisiana, United States Restaurant Brands International Inc Full time

About Restaurant Brands International:

Restaurant Brands International Inc. is a leading quick service restaurant company with a global presence, boasting over $40 billion in annual system-wide sales and a network of over 30,000 restaurants across more than 100 countries.

Position Title: Operations Partner, Burger King

Function: Field Operations

Supervisor Title: Franchise Business Partner, Burger King

Job Overview:

The Operations Partner plays a pivotal role in driving the operational performance of franchise organizations within their markets, serving as the primary account manager for Franchisees with approximately 15 or fewer locations.

Responsibilities:

  • Conduct comprehensive franchisee business reviews to address all aspects of the business, including restaurant succession planning, development obligations, operations, sales, profitability, financial health, and technology.
  • Collaborate with franchisees to develop short- and long-term plans that optimize restaurant performance and achieve desired results.
  • Onboard new franchisees and support expansion site preparation.
  • Develop effective professional relationships with restaurant team members, restaurant managers, and above restaurant leaders to drive performance.

Essential Duties:

  • Seed and targeted restaurant training.
  • Execution of system-wide operational initiatives, including BK Basics, equipment certifications, BKU certifications, LTO training, Hours of Operations, etc.
  • Routine analysis and reporting of operational performance KPIs.
  • Deploying solutions to drive ops metrics, such as Average Complaint Ratio (ACR), Speed of Service (SOS), Retention, Training, & Restaurant Evaluation Visits (REV).
  • Protect brand standards in areas such as food safety, restaurant cleanliness, and repair & maintenance.

Preferred Skills:

  • Bachelor's degree in business or related field required.
  • 4+ years of operations experience in QSR, retail, food & beverage, or franchised industry.
  • Strength in building and developing relationships with clients, colleagues, business partners.
  • Skilled in root-cause problem solving methodologies.
  • Ability to present operational information both orally and written (PowerPoint).
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook).

Compensation: Base of $100k plus a 25% bonus.



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