Facilities Operations Manager

7 days ago

MagstattleBas, Grand Est, United States City Wide Facility Solutions Full time
About City Wide Facility Solutions

We are a leading management company in the building maintenance industry, providing solutions to a wide range of issues clients face at their facilities.

Job Summary

The Facility Services Manager is responsible for the business operations of an assigned client contracted service area. This position provides field support including training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors.

Key Responsibilities
  • Manage all aspects of assigned client relationships, including client retention, expansion and diversification of City Wide building solutions and/or products.
  • Formulate and manage an effective service strategy, and schedule tailored to each client.
  • Negotiate and enter into agreements with clients for additional services determine pricing, staffing and logistics.
  • Manage all Contractor relationships including Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
  • Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
  • Supervise and direct Night Managers; ensure the clients strategy is executed and all services are performed correctly.
  • Ensure adequate (internal and external) staffing needs to service clients.
  • Promote the sale of, procure and monitor supplies for clients.
  • Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
  • Use City Wides CRM to perform client inspections, adding extra charges, Night Manager routing, etc.
  • Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets and Exhibit As. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate and that all items are properly labeled.
  • Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
  • Participate and be present in monthly IC paydays.
Requirements
  • High School diploma required, bachelors degree highly desirable.
  • Highly detail oriented and excellent follow-through on commitments.
  • Must be driven, self-motivated/self-starter, and good at problem solving.
  • Positive and out-going personality; great at building relationships.
  • Excellent verbal and strong written communication skills.
  • Proficient in Microsoft Office and knowledge of CRM database.
  • Must have reliable transportation.
Benefits

We offer a competitive starting salary of $50,000.00, along with three (3) weeks of PTO, health insurance, car allowance, phone allowance, commission opportunities, and bonuses. No cap on commissions. Range $50,000 - $70,000 first year | $70,000 - $110,000 after year 1. We also offer Medical, Dental, Vision insurance as well as 401K.

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