Insurance Account Specialist

6 days ago


Indianapolis, Indiana, United States Danita Fields - State Farm Agent Full time

Job Description

As a member of the Danita Fields - State Farm Agent team, you will play a key role in delivering exceptional client experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will have the opportunity to enhance your career while resolving customer inquiries, collaborating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities:

  • Establish and maintain strong customer relationships, following up as needed to ensure their needs are met.
  • Provide prompt, accurate, and friendly customer service, addressing inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize a customer-focused, needs-based review process to educate customers about insurance options, promoting the development of our business.
  • Employ exemplary communication to efficiently meet customer needs while promoting business growth.

Qualifications:

  • Dedicated to delivering exceptional customer service.
  • Able to effectively relate to customers, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members.
  • Proactive in problem-solving.

Benefits:

  • Hourly pay plus commission/bonus.
  • Growth potential and opportunity for advancement within the office.
  • Paid time off (vacation and personal/sick days).
  • Health benefits.
  • Valuable career-building experience.


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