Medical Insurance Support Specialist
3 days ago
At International Medical Group, we are seeking a highly skilled and detail-oriented Medical Insurance Support Specialist to join our team. As a key member of our operations team, you will play a critical role in providing exceptional customer service and support to our customers and producers.
Key Responsibilities:- Process customer inquiries and requests related to policy administration, including enrollments, changes, and cancellations.
- Provide timely and effective solutions to customer and producer engagement.
- Review error reports to identify and correct system errors and analyze root causes with IT support.
- Issue certificates of coverage, prior coverage, and student certification letters as requested.
- Ensure the accuracy and completeness of insurance policies and applications.
- Work with the Premium Accounting team on transactions that impact premium.
- Assist with questions around enrollments, renewals, and plan information via phone or email.
- Maintain confidentiality and adhere to HIPAA regulations.
- High School Diploma or GED.
- 1-2 years of experience in a data entry or related role.
- Ability to read and understand multiple insurance program rules and procedures.
- Attention to detail and ability to quickly learn new processes and systems.
- Data entry skills with ability to enter data quickly and accurately.
- Demonstrated proficiency with Microsoft Office.
- Excellent interpersonal, verbal, and written communication skills.
- Previous work experience in healthcare or insurance operations.
- Investigative nature with problem-solving skills.
- High attention to detail.
- Self-motivated individual with a positive attitude and ability to work in a fast-paced environment.
International Medical Group is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.
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