ServiceNow Platform Operations Expert

7 days ago


Dallas, Texas, United States Maintec Technologies Full time

We are seeking an experienced ServiceNow Platform Admin to join our team at Maintec Technologies in Dallas, TX. As a key member of our IT operations team, you will be responsible for the administration and management of our ServiceNow platform.

Key Responsibilities:

  • Configure and customize the ServiceNow platform to meet business needs, including creating tables, fields, forms, windows, and business rules.
  • Administer and manage incident and problem management processes within ServiceNow to ensure efficient handling of incidents and problem tickets.
  • Oversee change and release management processes, including creating and managing change requests, reviewing change records, and coordinating release activities.
  • Manage user roles, permissions, and access controls within ServiceNow to ensure appropriate user access levels and data security.
  • Design and maintain the service catalog, including defining and configuring service offerings, request forms, and workflows.
  • Create and generate reports and dashboards within ServiceNow to provide insights and metrics on key performance indicators (KPIs) and service levels.

Requirements:

  • A strong understanding of ServiceNow administration and configuration.
  • Excellent technical skills and ability to learn new technologies quickly.
  • Strong communication and interpersonal skills to work effectively with cross-functional teams.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines.

What We Offer:

  • An estimated annual salary of $80,000 - $120,000 based on experience and qualifications.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • The opportunity to work with a dynamic and growing company in the technology industry.

About Maintec Technologies:

Maintec Technologies is a leading provider of technology solutions and services. Our mission is to help businesses succeed by providing innovative and reliable technology solutions.



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