Customer Service Representative

4 days ago

Lincoln, Nebraska, United States Blue Skies Admin Services Full time
About Us

At Summit Lawns, we're revolutionizing the lawn care industry with a focus on exceptional customer service and innovative solutions. Our mission is to provide homeowners with a gorgeous yard that they're proud to show off, while delivering a Chick-Fil-A level customer experience.

Job Summary

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you'll be responsible for providing top-notch support to our clients, guiding them through our proven process, and answering any questions they may have. If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we'd love to hear from you

Main Responsibilities
  • Use our CRM and software to provide estimates over the phone and set up accounts
  • Partner with clients to effectively solve their issues or concerns
  • Answer questions and provide support to guide clients to their dream yard
  • Collaborate with internal team members to identify opportunities for clients to improve their yard
  • Show composure, resilience, and flexibility as customer needs evolve and volume changes
  • Help meet customer retention, sales, and revenue goals
What We Offer
  • An incredible work culture that's all about teamwork and support
  • A fully stocked kitchen with snacks and drinks on us
  • Investment in your growth and development through ongoing education and training
  • No weekends or overtime required – we believe in work-life balance
  • Winter relief – a slower pace during the winter months to recharge and work on side projects
  • Weekly paychecks every Friday
Requirements
  • Prior experience in customer support
  • Passion for delivering exceptional customer service and a genuine enjoyment talking on the phone
  • A team mentality and willingness to own issues and help solve them
  • Patience and ability to remain even keeled in a variety of situations
  • Positive energy and a genuine desire to learn and grow
How to Apply

Send your resume to [insert email address] with the subject line 'Your Amazing New CSR.' Tell us in 2-3 paragraphs why you'd be a great fit for this role, and include a PS line with something unique and fun about yourself. Leave us a voicemail answering one of our two questions: What's your favorite restaurant, and why? or What's your favorite gift you've ever received, and why?

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