Pet Paradise Front Desk Supervisor
4 weeks ago
At Pet Paradise, we are seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will be responsible for providing exceptional customer service, leading and training our Front Desk Associates, and ensuring the smooth operation of our front desk functions.
Key Responsibilities:
- Provide direct supervision and training to Front Desk Associates
- Assist the management team with training employees, assigning and directing work, coaching, and conducting employee performance reviews
- Report and document any potential hazards or behavioral problems involving guests or employees to the management team
- Assist with Front Desk functions, including processing check-ins and check-outs, answering incoming phone calls, deescalating customer service issues, and maintaining cleanliness of the lobby during operating hours
- Responsible for assisting new and existing team members in completing their required LMS courses and training guides
Requirements:
- Two years or more in a customer service role (Customer Service, Call Center, Receptionist) highly preferred
- Prior supervisory experience highly preferred
- Strong organizational, cash management, and sales skills
- Comfortable leading by example, including 'hands-on' task management
- Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
- Exceptional communication and interpersonal skills
- Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times
- Valid driver's license and ability to pass criminal background check
About Pet Paradise:
Pet Paradise is a full-service pet care destination dedicated to giving pet parents access to all the premium care they need to give their furry family member the happiest, healthiest, longest life possible. We offer resort-style pet day camp and care, professional pet grooming, low-stress and high-quality veterinary care, and overnight boarding that feels like home, all under one roof.
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