Medical Support Specialist
3 weeks ago
At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients.
The Medical Support Specialist is responsible for performing routine medical and testing procedures under direct supervision of the treating clinician, as well as supporting other areas of the facility as needed.
This role ensures that every patient receives quality clinical care and an excellent patient experience from welcoming, respectful, and skillful colleagues.
- Perform Department of Transportation (DOT) and Non-DOT drug and alcohol testing
- Prepare patients for physical examinations, including taking vital signs and any required or requested ancillary testing
- Responsible for performing routine medical procedures as ordered by treating clinician, as well as triaging emergent patients as needed
- Complete quality assurance activities on equipment and medical devices, as well as testing processes used in the center
- Maintain supplies, clean rooms and equipment, and stock exam rooms
- Maintain and operate all medical devices and equipment, including calibration and record keeping in accordance with current policy and procedures
- Notify supervisor immediately if equipment is not functioning properly, supplies are needed, or facility is not operating as expected
- In partnership with center leadership, assist with patient flow and volume
- Responsible for clerical tasks in both the front and back office associated with patient care and proper record keeping
Key Responsibilities:
Front Office Duties:
- Greet patients, obtain authorization, check in/out, communicate wait times, answer multi-line telephone system, and distribute employer results/paperwork as needed
- Attend center staff meetings or huddles as required
- Assist in maintaining a neat, clean, and orderly appearance throughout the facility
- Complete any applicable training, including clinical competency training that occurs monthly
Requirements:
- Graduate of an accredited medical assistant program with completion of an externship highly preferred, or at least one year of direct patient care experience as a medical assistant, or military medical specialist experience (must meet credentials in the state of employment in accordance with state requirements and applicable regulations)
- Customarily has at least six months or more of medical assistant experience
- Knowledge of medical procedures and medical terminology
- Working knowledge of occupational medicine requirements (state specific) preferred
Additional Requirements:
- Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
- The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
- Able to communicate both verbally and in writing in a clear, and professional manner
- Must participate in initial and ongoing training as required
- Obtain all certifications required of Medical Support Specialists, including but not limited to Drug Screen Collection, Breath Alcohol Certification, Hair and Oral Fluids Collection
- Intermediate knowledge of Microsoft Office, such as Word, Excel, Outlook, and entry of data into various systems/applications
Equal Opportunity Employer:
Concentra is an Equal Opportunity Employer, including disability/veterans
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