Customer Service Representative III
3 weeks ago
This role is responsible for building and maintaining strong relationships with customers, providing exceptional service, and promoting banking products and services. The ideal candidate will have excellent communication and interpersonal skills, with a strong ability to work in a fast-paced environment.
Key Responsibilities- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Build and maintain relationships with customers, identifying their banking needs and providing tailored solutions.
- Promote banking products and services, including loans, deposits, and investment products.
- Process transactions, including deposits, withdrawals, and loan payments.
- Balance cash drawers, maintain accurate records, and perform other operational tasks as required.
- Minimum of 3 years' experience in a customer-facing role, preferably in banking or a related industry.
- Excellent communication and interpersonal skills, with a strong ability to work in a fast-paced environment.
- Strong knowledge of banking products and services, including loans, deposits, and investment products.
- Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
- High school diploma or equivalent required, with some college or a degree in a related field preferred.
This role requires the ability to work in a fast-paced environment, with frequent interactions with customers and colleagues. The ideal candidate will be able to work effectively in a team environment, with a strong focus on customer satisfaction.
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