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Customer Service Representative

2 months ago

Cypress, California, United States Insight Global Full time
Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Insight Global. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues efficiently, and maintaining a professional demeanor under pressure.

Key Responsibilities:

  • Answer incoming calls from customers and respond to their inquiries in a timely and professional manner.
  • Utilize computer databases to verify and document customer information.
  • Research and resolve customer issues quickly and efficiently.

Requirements:

  • 1+ year of customer service experience analyzing and solving customer problems.
  • 1+ year of experience in an office setting environment using the telephone and computer as primary instruments.
  • Familiarity with computer and Windows PC applications, including the ability to learn new and complex systems.

Benefits:

  • $17-$20/hour compensation.
  • Medical, dental, and vision insurance.
  • HSA, FSA, and DCFSA account options.
  • 401k retirement account access with employer matching.
  • Paid sick leave and/or other paid time off as provided by applicable law.