Customer Service Associate
2 days ago
IST Management is a leading national facilities management company, specializing in business process outsourcing and providing innovative solutions for the management of physical and digital information.
Compensation and BenefitsThe hourly compensation for this role ranges from $15.00 to $16.00 USD per hour, with bonus incentives available. Additionally, IST Management provides reasonable accommodations to individuals with disabilities in accordance with applicable law.
Job DescriptionThis part-time office services associate position involves performing various tasks, including mail-related duties, shipping and receiving, document printing, hospitality, conference room services, and front desk reception. The ideal candidate will be detail-oriented, process-driven, and possess excellent customer service skills.
- Provide support to assigned locations in the Pittsburgh area, ensuring exceptional customer care and maintaining a friendly and cooperative attitude.
- Operate mail, copy, and scanning equipment efficiently and accurately.
- Ensure the highest levels of customer satisfaction while working independently or as part of a team environment.
- Reception coverage as needed, including greeting clients and visitors, answering phones, and directing calls to appropriate personnel.
- Setup conference rooms for meetings and maintain office common areas.
- Adhere to business procedure guidelines and perform other tasks assigned by site supervisors or managers.
To succeed in this role, you will need:
- A valid driver's license and/or reliable transportation to and from work.
- A high school diploma or equivalent (GED) required.
- Professional appearance and demeanor.
- Excellent attendance and punctuality.
- Ability to work independently or in a team environment.
- Lifting up to 50 lbs with aid.
- Excellent communication skills, both written and verbal.
This opportunity supports various locations throughout Pittsburgh, including Downtown, Robinson/Moon, Fox Chapel, and Wexford. The work schedule is Monday through Friday, 8:00 am to 5:00 pm, with varying schedules based on an 'as needed' basis.
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