Member Services Representative

3 days ago


Boston, Massachusetts, United States Mass Bay Credit Union Full time

**Job Summary**

Mass Bay Credit Union is seeking a highly motivated Member Services Representative to provide exceptional service to our members. As a key member of our team, you will be responsible for handling member transactions, answering questions, and promoting credit union products and services.

About the Role

  • Handle member transactions, including deposits, withdrawals, loan payments, and mortgage payments.
  • Answer member questions and provide information about credit union products and services.
  • Identify opportunities to promote credit union products and services to members.

Requirements

  • Excellent communication and interpersonal skills are essential for serving members and promoting credit union products and services.
  • Work requires general knowledge of all credit union products and services and knowledge of external rules and regulations in cash-handling transactions.
  • Position requires education equivalent to a four-year high school education and limited knowledge of cash handling and/or member/customer service experience.

Estimated Salary: $45,000 - $65,000 per year

Benefits

  • A competitive salary and benefits package, including medical, dental, and vision insurance.
  • A 401(k) retirement plan with employer match.
  • A generous paid time off policy.


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