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Customer Service Representative

2 months ago

Murfreesboro, Tennessee, United States R1 RCM Full time
Job Summary

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team in the Emergency Department. As a key member of our patient registration team, you will play a critical role in ensuring the smooth and efficient registration process for our patients.

Key Responsibilities
  • Collect and accurately enter patient and insurance information into our computer systems
  • Work effectively in a fast-paced environment, often on your feet, to assist patients with their registration
  • Provide exceptional customer service to patients, addressing their concerns and questions in a compassionate and empathetic manner
  • Collaborate with clinicians to ensure accurate and timely registration
  • Stay up-to-date on all vaccinations, including COVID-19 and annual flu shot, and pass a background check prior to hire
Requirements
  • High School diploma or equivalent required
  • Ability to work effectively in a team environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Basic computer skills and ability to learn new software
About R1 RCM

R1 RCM is committed to promoting diversity, equity, and inclusion in the workplace. We are an equal opportunity employer and do not discriminate on the basis of age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.

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