Catering Operations Manager

4 days ago

Houston, Texas, United States Potbelly Sandwich Works Full time
About the Role

We are seeking a highly motivated and organized Catering Coordinator to join our team at Potbelly Sandwich Works in Houston, TX. As a Catering Coordinator, you will be responsible for managing and organizing the backline business, driving sales through building relationships with local businesses, current customers, and BIG FISH.

Key Responsibilities
  • Manage and organize the backline business to drive sales and revenue growth
  • Build and maintain relationships with local businesses, current customers, and BIG FISH to increase sales and revenue
  • Lead daily sales efforts to increase revenue for Catering and Backline orders
  • Aggressively canvass the neighborhood to identify new business opportunities while maintaining existing business
  • Collaborate with the General Manager to determine sales roadmaps and sales goals
  • Supervise backline operations to ensure all associates are POP compliant
  • Ensure all backline orders are complete and catering checklist/order verification forms are utilized
  • Act as a mentor/trainer for associates training on backline operations, ATO, and sales effectiveness
  • Assign/deploys and coordinates delivery drivers for each order
  • Coordinates associates to assist in backline peak duties
  • Send "Thank You" notes and perform daily call backs/call aheads on all catering orders
  • Handle and resolve customer complaints/accolades by using the three A's
  • Ensure catering collateral is displayed and stocked in the shop at all times
  • Own the delivery trade area for the shop and actively follows it
  • Manage capacity for backline based on staffing while maintaining food quality standards and order accuracy
  • Manage all house accounts including database of ATO and payments
  • Work weekly with DM to discuss sales successes and to update Sales goals
  • Strive to meet/achieve sales goals/targets; communicate results daily with GM
  • Actively participate in targeted canvassing, account maintenance calls, and correspondence with customers to drive backline sales
  • Respond in a timely manner to Customer Catering quotes via email
  • Familiar with current PTD backline sales and records daily
  • Monitors backline sales trends vs. current year and prior year
  • Communicates backline sales trends and results to team in weekly manager meeting
  • Consistently updates the Big Fish tracker to track orders and generate sales leads
Requirements
  • High School degree
  • Strong sales skills to increase catering/backline revenues
  • Strong multi-tasking skills, detailed oriented, goal oriented, and possess excellent Customer Service skills
  • Must be confident, self-motivated, and ambitious
  • Must be able to work in a fast-paced environment and have a sense of urgency
  • Ability to work as a team-player and be a Top Performer
  • Strong verbal/written communication skills
  • Strong computer skills; proficient in Microsoft Word, Excel, Outlook
  • Maintain Professional demeanor/Professional Appearance
  • Portray Positive Energy at all times with team and customers
  • Must have strong training skills
  • Strong desire to learn and develop all station skills to be a role model in aspects of production
About Potbelly Sandwich Works

Potbelly Sandwich Works is an equal opportunity employer. We actively create and promote an environment that is inclusive of all people and their unique abilities, strengths, and differences. We respect and embrace diversity in each other, our customers, suppliers, and all others with whom we interact as an essential component in the way we do business. Diversity only strengthens our Potbelly vibe, who we are, and how we work.

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